3 Qualities to Look For in an HVAC Specialist

Qualities to Look For

Are you in need of an HVAC technician to repair your system or perhaps install a new system in the Lubbock, Texas, area? If so, you might not know where to turn. When narrowing down HVAC specialists for your repair and maintenance issues, you should find someone who possesses the following qualities.

NATE Certified

One of the first things you should always ask is whether an HVAC professional is NATE-certified. NATE stands for North American Technician Excellence. The organization requires HVAC professionals to pass a number of exams in their chosen specialization before they can earn certification. It’s the premier qualifying agency for the industry, so any worker without recognition from this group is likely not up to par with the knowledge and skills required to repair your unit.


Just because an HVAC professional is certified by NATE, doesn’t mean he or she is qualified to work in your area. If an HVAC technician isn’t licensed with the state, then he is operating illegally and could get in big trouble. For example, in Texas, all HVAC contractors must be registered with the Texas Department of Licensing and Regulation. This requires them to take an exam, pay a registration fee, and follow all regulations as set down by the Air Conditioning and Refrigeration Contractors Advisory Board.

High Better Business Bureau Rating

You’ve found someone who is certified and licensed, so clearly, he knows his stuff. Now you want to know something about the company he owns or works for. The company’s Better Business Bureau (BBB) rating will give you a good idea. This is a ranking compiled by real customers’ reviews of the business. The top rating is A+ and the lowest rating is F. Numerous factors affect the rating, including complaints against the business, the business’s response to any complaints, and whether or not complaints were resolved.

One sure way to find all these qualities in an HVAC professional is to contact us at Bruce Thornton Air Conditioning. Our entire team is certified and licensed, and we are proud to maintain a steady A+ BBB rating. Give us a call today at 806-589-1014 for help with all your HVAC needs.

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