Reviews
Bruce Thornton Air Conditioning Company
Bruce Thornton Air Conditioning
128 Slaton Road, Lubbock
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I have never left a review on anything in my life but this is just not fair. My parents work very hard for their money for these huge companies to just keep taking like its nothing.
We are a restaurant business here in Lubbock that has … More paid them more the $16,000 (we have receipts) for them to fix our vent hood at one of our location and they have fixed NOTHING. They replaced 2 fans and did some work on a cover and fixed nothing. The heat inside the kitchen is unbearable in the summer. The vent hood sucks nothing up not even a piece of paper. They put the blame on us for "not maintaining it" even though we are in rotation to maintain every 2-3 months (which is the recommended maintenance). We hired a certified vent hood CLEANING company and they have shown more knowledge of what could be the problem then they.
The problem remains and now they are blaming it on the AC unit (which is new). We have been dealing with this for more the 2 years, have called BTAC multiple times and they always send someone that has no idea of what the problem is go up there to "fix" something charge $200 per hour for the problem to remain. I chose to call this company because they were the "best" in town and we didn't mind paying as long as it got fixed, worst mistake ever. At this point we could of just bought a whole new system. -
We had a great experience with Bruce Thornton AC. Luis was an amazing technician, and took care of everything promptly. He even came back the next day and took care of another little issue for no extra charge. I would recommend this company … More to anyone having AC issues in the Lubbock area!
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To the credit of BTAC and it's management, I had a frustrating experience with them on a call out for a problem with a blower motor. I made my opinion known and contacted them through email to express it. They responded, sent out new … More technicians and made it right. That doesn't happen very often these days, and it's good to see a company show it cares about that.
If you call these folks to come out, and your experience is what you expected, let them know, they'll work with you. 👍 -
Luis was an incredible technician. Very professional and friendly! Can’t recommend him enough. Also prompt service, thanks for the help!
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Shout out to Louis the technician who installed the new thermostat for us! Very professional, trouble shot the system to determine if a new thermostat was needed, installed very quickly, then checked system to make sure we had no other … More issues (fault codes).
I know this is a simple job for good technicians, but I like to recognize the good work when it’s done right.
Highly recommend BTAC. -
I'm new to the Lubbock area and Bruce Thornton Air Conditioning was the first company we called. They had someone at our house to help in an hour and the service man had our AC fixed in 30 minutes. Their customer service was great … More from the receptionist who answered the phone to the hvac professional who fixed our AC!
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Joshua K is amazing he came out after hours and had a simple fix that got our AC fixed right away!
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We’ve had great experiences with BTAC in the past, but the past month has been nothing but a headache! Our A/C unit went out last month and a technician arrived to “fix” it. This cost a few hundred dollars but we were glad to have a functioning … More air conditioner in this heat. Fast forward a month, and the unit goes down again. The technician who assisted us this time told us that the last technician apparently used the incorrect parts (wrong size/ampage fuse) and we had to again pay several hundred dollars to fix what should have been done correctly the first time. We’re now out twice the money because it wasn’t fixed properly. It’s been a financial strain and soured what was a good experience with BTAC.
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Luis did an awesome job letting me know what was going on with my a/c very professional thank you I'll be choosing you again in the future ????
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It has been a headache from the first phone call and misinformation from the beginning. Then they tell
You something and call you back the day of service with completely different info then what you were given t o begin with and hey redial … More to correct the issue without you being the one held liable or paying for their SCREW UP!!!! This is a horrible company I would not recommend them at all and this was my first service and will never use again. However Mike is awesome! -
Bobby was so professional and explained everything he was doing. He fixed everything in our home and we couldn’t be happier with the service or the price. Bobby is the man
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The most amazing and professional service! He knew actually what was wrong with my AC. He got it fixed within minutes! Thanks again!
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BTAC is the BEST!! Tech service guys are professional, polite and respectful. They do an amazing job. And they clean up after themselves. So very glad they are our A/C and plumbing people.
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$300 for 39 minutes cleaning a thermo coupler no reciept given . Unprofessional service techs
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This HVAC company is AMAZING! They were quick fixing my HVAC system and getting me back in shape! Thank you!
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Mark Fitzgerald was awesome! Technically proficient, professional, and respectful, made sure our system was running properly, systematically diagnose the problem and fixed it! I highly recommend him and BTHA. THANKS Mark!
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Very happy with Marc’s service. He was extremely knowledgeable and professional. He explained everything clearly and helped us make the best decision. We will call them again if we have any issues.
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Frank and all of his crew explain what they are doing and include you in in all of the process, even with me being a woman I have always been treated with respect by everyone! I highly recommend this company and can attest to the high quality … More of work that they produce!
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They were very quick to get someone over which I greatly appreciated, however; the technician came and left without fixing our heater issue. They wanted to charge us the full amount to come back again. I had high hopes with all the great … More reviews.
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Our hot water heater was spewing water. They came out quickly and replaced it for us.
Jeremy was great..professional, knowledgeable, and he did a great job. Highly recommend them -
Came home from the movies to find my AC not working. Called because they offer 24 hours service. That's a lie. When they called me back i was told that he was done for the night and he would get to me in the morning! It's 85 … More in my house and 100 outside!
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I only leave reviews if service of goods or service is exceptional or exceptionally poor. I am a single woman and feel like the technician took advantage of my ignorance regarding HVAC systems. DO NOT HIRE BTAC for your services. Our 5 … More year old AC started freezing up-we contacted the first company that GOOGLE pulled up. Their technician was under qualified, completely lacking knowledge , had NO COMMON SENSE and begrudgingly went through the motions of troubleshooting. They charged us $600 to add frion to our unit because he said there was a leak. He was extremely unhelpful and was only trying to upsell a brand new unit.
We contacted another company and the technician saw within 5 minutes that the Air filters were MERV 13 and restricting too much air intake.
The Bruce Thornton technician didn’t even check the return air filters in his initial troubleshooting. Would’ve saved me $600.
I am filing a fraud dispute on my credit card. Do not MAKE THE SAME MISTAKE I DID!
Hire OBRIEN SERVICES! Brandon Carl is trustworthy, honest, one man show! -
BTAC responded to our call very quickly and provided stellar service. The service tech was extremely knowledgeable and very nice. The service charge was very reasonable. We highly recommend BTAC.
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Friendly fast..csme before scheduled appt..they had me cooling off in minutes.
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Dan is the Man he went out on Good Friday and took care of my Mom's water heater!
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One of the best companies I’ve ever worked with. Highly recommend!
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We had a leaking water pipe in our laundry room wall. I called them during their normal business hours at 730AM, they said someone would be out that afternoon. They called back in 30 minutes at 8AM and had everything repaired and completed … More by 1030AM. Great work, as always! We are happy to use BTAC for our plumbing needs!
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They have came out 3 different times within a 3week period and havent fixed the problem.
And they always give the runaround.
They do not stand by their work.
Do yourself a favor and just go somewhere else. -
I really appreciate the quick turn around Matt, Shane and their team provided me in an emergency situation. The quality was outstanding and they achieved the outcome I was expecting. I was very pleased with their service.
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They came out quickly, were professional, and did a great job on my office toilet. I highly recommend them if you need good quality service fast!
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Best company for air-conditioning and plumbing
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We discovered our hot water heater was leaking over the weekend and called the after hour number. We received a call before 9:30am on Monday asking about our problem. Shane and Frank were at our house Tuesday morning and had a new hot … More water heater installed and left our garage neat and clean before 11:00am. I cannot say enough about the experience. We were treated professionally, courteously and will continue to use BTAC for any and all plumbing heating and air conditioning issues in the future. Thank you to all involved in solving our hot water heater issue. Russ and Carole Wardroup
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Jeremy was both knowledgeable and made the fix easy to deal with and most importantly, it was handled professionally and smoothly!
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I found that my water heater was leaking on Friday night about 7:00 pm. I called BTAC, and Jeremy, the on call plumber, called me back and headed to my house as soon as he finished the call he was on. He was so kind and professional and … More replaced my water heater right away, making sure I was up and running before he left. He did a great job and even cleaned up after himself. I was so grateful.
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I had a wonderful experience with them! They were on time, professional and fixed my problem with my A/C quickly. I was very happy with their work!
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My A/C wasn't cooling like it should and the unit wouldn't cycle. I have used BTAC for several years now and would highly recommend them They have done both A/C and Plumbing for me. David was here today and did a great job! … More So far, everyone that has been to my house knew what they were doing and got the job done.
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Good people. Very upright about making things right with no hedging or fussing.
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Highly recommend giving them a call. They got me in right away and the tech David was very helpful. Will definitely be using them again in the future.
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As always, BTAC was fast & friendly! They got my AC working quickly, and were very courteous. 10/10 recommend!
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The BTAC men were professional & totally knew what they were doing. They were very helpful & we're glad to recommend them.
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Way much better then the last service that we had didn't even try to fix it and left whit then 15 min..
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Jeff the customer service manager took time out to address my concerns and to make things right he understood the frustration wanted to make things right. Joe the service manager was dispatced and knew how to fix it and was just overall … More Amazing.
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They are fast, friendly, explained what they did and gave helpful suggestions to maintain our system.
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Frank was the best plumber I’ve ever used. I will continue to use BTAC for all my needs. He fixed my water heater and I also have an air conditioner not working. So I had BTAC check my A/C Joe came out and was done in no time. BTAC got … More be back up and running in no time.
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Its a great place awesome customer service an some of the best work done
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Very friendly service men...Thank you!
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John and Stone were awesome. They found and fixed the problem within minutes
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I wouldn't use this SOB company to install a ac unit in my dog house,
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Installation was quick and very professional. Service calls are very expensive to say the least, but always fast response for issues.
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Very efficient and capable. They are very pro customer service. All projects were performed when scheduled and cleanup was excellent. I will use BTAC again. -
Shower faucets working good. Had some faucet tubing replaced and faucet accessories also. I am pleased with Raul and Sisco. Thanks BTAC -
Raul M. and his associate Cisco were called to address a drain line clog. They were very attentive and addressed all of mine and my grandmother's concerns. Additionally, we made the call and they were on their way out here within … More the hour. Between the customer service and ability to make repairs, we are highly satisfied. Kudos to BTAC on your company as a whole!
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We cannot thank Frank and his crew enough for taking care of us today. We had been without gas for 6 days waiting to have a new line installed. We talked to Frank yesterday and they were here at 8:30 this morning. They were available all … More day until the line was installed, City code officer was here and Atmos turned the gas back on. Then Frank made sure all was working well. We certainly will recommend BTAC to all we know! Thank you! -
Prompt, clean, efficient, friendly and kept me informed on what he was doing.
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Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which … More was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!
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BTAC installed a mini split heat/ac system in my workshop. I am initially very pleased with their sales and installation, and the system they installed. The Daitec system is built in Houston so it is a made in USA product. It was expensive … More but should prove to be worth the price.
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Confused how this company has so many stars and yet, we have had nothing issues. Salesman came out and told us how to fix our issues. Suggested some changes in duct work would improve the flow of air to far bedroom and the whole house. … More His words were "it will feel like a meat locker". That never happened. (But come on, we live in Texas, "meat locker" was a little extreme and our exceptions weren't that high!! We at lest wanted the house to stay at 70 unlike 75-80+.) We also knew the unit was old and we expected to replace the whole unit. He said we didn't need one and doing the duct work would be enough to improve the cold air.
After the work was done, we realized NO air was flowing in one of our sons room. The room was RIGHT by the ac unit. Had to call them and wait 3 plus days, for them to attach the air duct to his room. (because they didn't do it the first time, even AFTER walking through the house to double check everything). They had to come adjust/fix things three times. They put the wrong size return, realized they needed to add another vent, and so on...Needless to say NOTHING has changed expect the $3,000ish dollars missing from our account. House was still as hot as it was before they came. To be clear, money wasn't an issue. We wanted it cool in the house.
Called another a/c place to see what they would say. Wanted to know if we were expecting something impossible...or what other suggestions they had because we were getting nowhere with BTAC. The other company gave us several suggestions and change a few things and that improved the air instantly.
Contacted Bruce Thornton after speaking with the other company, to let them know what was said to us, to give them the opportunity to fix mistakes, give suggestions, or anything. We expected more pride in their work. Not for them to view us complaining because we wanted a discount on the bill. Which was not the case.
It makes me sad that we wasted money that changed nothing. We should have got a second opinion, or maybe done more research before we gave them the go ahead. We were disappointed they weren't willing to fix mistakes and or even give more options to fix the a/c. It felt like they got their money and they were done with us. We were willing to pay for a new a/c unit, but were told we didn't need one, we needed to get the duct work changed. That is why it is even more upsetting, because we were going to give them more business, but because of this, we moved to another company.
It is always good to get a second opinion. That is the lesson we learned through all this. -
Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC … More told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!
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Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!
(806) 589-1014 - Call us today!
24-Hour Plumbing, Air Conditioning & Heating Repair
With more than 50 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.
Why BTAC?
We are your one-stop provider.
We are always at your service.
We’re highly qualified.
We do up-front pricing.
We stand behind our work.
What Customers Love About Us
Trish
15:24 21 Jan 22
They were very quick to get someone over which I greatly appreciated, however; the technician came and left without... fixing our heater issue. They wanted to charge us the full amount to come back again. I had high hopes with all the great reviews.read more
Shuvo Alam
03:54 09 Aug 21
Good people. Very upright about making things right with no hedging or fussing.
Valri Western
16:05 16 Jul 21
I had a wonderful experience with them! They were on time, professional and fixed my problem with my A/C quickly. I... was very happy with their work!read more
Stacy Reese
22:05 08 Jul 21
As always, BTAC was fast & friendly! They got my AC working quickly, and were very courteous. 10/10 recommend!
Griselda Cepeda
17:31 01 Jul 21
Way much better then the last service that we had didn't even try to fix it and left whit then 15 min..
Lora Field
03:53 26 Jun 21
I found that my water heater was leaking on Friday night about 7:00 pm. I called BTAC, and Jeremy, the on call plumber,... called me back and headed to my house as soon as he finished the call he was on. He was so kind and professional and replaced my water heater right away, making sure I was up and running before he left. He did a great job and even cleaned up after himself. I was so grateful.read more
Ponciano Flores
15:28 24 Jun 21
Jeff the customer service manager took time out to address my concerns and to make things right he understood the... frustration wanted to make things right. Joe the service manager was dispatced and knew how to fix it and was just overall Amazing.read more
Kristie Pedroza
15:32 16 Jun 21
They are fast, friendly, explained what they did and gave helpful suggestions to maintain our system.
David Benitez
15:27 14 Jun 21
Frank was the best plumber I’ve ever used. I will continue to use BTAC for all my needs. He fixed my water heater and I... also have an air conditioner not working. So I had BTAC check my A/C Joe came out and was done in no time. BTAC got be back up and running in no time.read more
Adam Villarreal
05:33 14 Jun 21
Its a great place awesome customer service an some of the best work done
Debra Haney
16:54 11 Jun 21
John and Stone were awesome. They found and fixed the problem within minutes
Navil M
21:26 08 Jun 21
Highly recommend giving them a call. They got me in right away and the tech David was very helpful. Will definitely be... using them again in the future.read more
Brenda Melbern
17:50 08 Jun 21
My A/C wasn't cooling like it should and the unit wouldn't cycle. I have used BTAC for several years now and would... highly recommend them They have done both A/C and Plumbing for me. David was here today and did a great job! So far, everyone that has been to my house knew what they were doing and got the job done.read more
Ray Munoz
23:34 01 Mar 21
Installation was quick and very professional. Service calls are very expensive to say the least, but always fast... response for issues.read more
Nsncy Alvarado
00:11 01 Jan 21
Shower faucets working good. Had some faucet tubing replaced and faucet accessories also. I am pleased with Raul and... Sisco. Thanks BTACread more
John W
14:52 31 Dec 20
Very efficient and capable. They are very pro customer service. All projects were performed when scheduled and cleanup... was excellent. I will use BTAC again.read more
Christy Jordan
22:05 22 Dec 20
Raul M. and his associate Cisco were called to address a drain line clog. They were very attentive and addressed all of... mine and my grandmother's concerns. Additionally, we made the call and they were on their way out here within the hour. Between the customer service and ability to make repairs, we are highly satisfied. Kudos to BTAC on your company as a whole!read more
Cathy Morton
01:07 07 Nov 20
We cannot thank Frank and his crew enough for taking care of us today. We had been without gas for 6 days waiting to... have a new line installed. We talked to Frank yesterday and they were here at 8:30 this morning. They were available all day until the line was installed, City code officer was here and Atmos turned the gas back on. Then Frank made sure all was working well. We certainly will recommend BTAC to all we know! Thank you!read more
Douglas Mires
21:29 14 Oct 20
Prompt, clean, efficient, friendly and kept me informed on what he was doing.
S. Wayne Osborne
19:32 08 Oct 20
BTAC installed a mini split heat/ac system in my workshop. I am initially very pleased with their sales and... installation, and the system they installed. The Daitec system is built in Houston so it is a made in USA product. It was expensive but should prove to be worth the price.read more
Angela Dixon
15:59 09 Sep 20
Confused how this company has so many stars and yet, we have had nothing issues. Salesman came out and told us how to... fix our issues. Suggested some changes in duct work would improve the flow of air to far bedroom and the whole house. His words were "it will feel like a meat locker". That never happened. (But come on, we live in Texas, "meat locker" was a little extreme and our exceptions weren't that high!! We at lest wanted the house to stay at 70 unlike 75-80+.) We also knew the unit was old and we expected to replace the whole unit. He said we didn't need one and doing the duct work would be enough to improve the cold air.After the work was done, we realized NO air was flowing in one of our sons room. The room was RIGHT by the ac unit. Had to call them and wait 3 plus days, for them to attach the air duct to his room. (because they didn't do it the first time, even AFTER walking through the house to double check everything). They had to come adjust/fix things three times. They put the wrong size return, realized they needed to add another vent, and so on...Needless to say NOTHING has changed expect the $3,000ish dollars missing from our account. House was still as hot as it was before they came. To be clear, money wasn't an issue. We wanted it cool in the house.Called another a/c place to see what they would say. Wanted to know if we were expecting something impossible...or what other suggestions they had because we were getting nowhere with BTAC. The other company gave us several suggestions and change a few things and that improved the air instantly.Contacted Bruce Thornton after speaking with the other company, to let them know what was said to us, to give them the opportunity to fix mistakes, give suggestions, or anything. We expected more pride in their work. Not for them to view us complaining because we wanted a discount on the bill. Which was not the case.It makes me sad that we wasted money that changed nothing. We should have got a second opinion, or maybe done more research before we gave them the go ahead. We were disappointed they weren't willing to fix mistakes and or even give more options to fix the a/c. It felt like they got their money and they were done with us. We were willing to pay for a new a/c unit, but were told we didn't need one, we needed to get the duct work changed. That is why it is even more upsetting, because we were going to give them more business, but because of this, we moved to another company.It is always good to get a second opinion. That is the lesson we learned through all this.read more
adam castro
14:47 05 Aug 20
Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in... making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!read more
Jen S
16:39 24 Jun 20
6/24/2020I had a sales person come out and he was friendly professional and knew what he was talking about.This... company is great they were one of the only companies to come and help with a new ac.read more
Lana Lane
14:49 26 May 20
BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!
Erin W
16:52 18 May 20
Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for... nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!read more
Leah Beikmann
23:42 04 May 20
Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had... been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!read more
Open 24/7
24-hour Emergency Service Available
Contact Us
Bruce Thornton Air Conditioning
128 Slaton Road
Lubbock, Texas 79404
Phone
Phone: (806) 589-1014
State HVAC License: TACLA00112807C
State Plumbing License: M40449
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