Bruce Thornton Air Conditioning Employee Reviews

Here’s what some of our employees think about BTAC:

I’ve had good role models working here. They all had the patience to work with me and show me what they know, so I try to do the same and show guys what I know. I’m not that guy who wakes up in the morning thinking ‘Oh no, I have to go to work.’ I wake up looking forward to going to work, seeing the guys I work with, talking about how their weekend was and what they did, and if they are alright.

Bubba V.

Sheet Metal Apprentice

BTAC gave me my first big break in this industry. I’ll never forget Bruce giving me that big chance to do such a large job and the trust he had in me.

Andy H.

Sheet Metal Mechanic

I have made lots of friends working here. I think that is what keeps me here, the friendships I’ve made.

Gilbert P.

Custom Metal Welder

I like learning new things and going out of my comfort zone. I didn’t know anything about HVAC and I have learned so much. I feel like I’m helping people when they call in and need service. It’s rewarding..

Lydia U.

Sales Lead Coordinator

I feel like I’m part of a team, all working together.

Joseph P.

Sheet Metal Apprentice

The training I get has really helped to make me more efficient at my job. I started as a plumbing helper, and now I’m a construction plumbing job foreman.

Aaron L.

Commercial Construction Plumber

We have a really good group of people working here. They make me want to be better than I am.

Zelda M.

HR Manager

Before coming to BTAC, I worked for another heating and air company, and I heard that BTAC was a great company to work for… so far it has been awesome.

David U.

HVAC Technician

I never thought I would be in the position I am in now at BTAC. I love doing what I do.

Clayton B.

Custom Metal Fabricator

Working here at BTAC, we are able to take care of our customers because BTAC has the resources for us to have the right tools and the financial security allowing us to purchase the materials and tools to get the job done right. We also have a good team, and we each have different knowledge and experiences, so when I don’t know something I know that I can rely on my team to help me figure out the problem.

Adam T.

Refrigeration Technician

(806) 589-1014 - Call us for a FREE consultation!

24-Hour Plumbing, Air Conditioning & Heating Repair

With more than 45 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.

Why BTAC?

We are your one-stop provider.

We are always at your service.

We’re highly qualified.

We do up-front pricing.

We stand behind our work.

What Customers Love About Us

Bruce Thornton Air Conditioning
4.8
Based on 368 reviews
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Cathy Morton
Cathy Morton
01:07 07 Nov 20
We cannot thank Frank and his crew enough for taking care of us today. We had been without gas for 6 days waiting to... have a new line installed. We talked to Frank yesterday and they were here at 8:30 this morning. They were available all day until the line was installed, City code officer was here and Atmos turned the gas back on. Then Frank made sure all was working well. We certainly will recommend BTAC to all we know! Thank you!read more
Douglas Mires
Douglas Mires
21:29 14 Oct 20
Prompt, clean, efficient, friendly and kept me informed on what he was doing.
S. Wayne Osborne
S. Wayne Osborne
19:32 08 Oct 20
BTAC installed a mini split heat/ac system in my workshop. I am initially very pleased with their sales and... installation, and the system they installed. The Daitec system is built in Houston so it is a made in USA product. It was expensive but should prove to be worth the price.read more
Angela Dixon
Angela Dixon
15:59 09 Sep 20
Confused how this company has so many stars and yet, we have had nothing issues. Salesman came out and told us how to... fix our issues. Suggested some changes in duct work would improve the flow of air to far bedroom and the whole house. His words were "it will feel like a meat locker". That never happened. (But come on, we live in Texas, "meat locker" was a little extreme and our exceptions weren't that high!! We at lest wanted the house to stay at 70 unlike 75-80+.) We also knew the unit was old and we expected to replace the whole unit. He said we didn't need one and doing the duct work would be enough to improve the cold air.After the work was done, we realized NO air was flowing in one of our sons room. The room was RIGHT by the ac unit. Had to call them and wait 3 plus days, for them to attach the air duct to his room. (because they didn't do it the first time, even AFTER walking through the house to double check everything). They had to come adjust/fix things three times. They put the wrong size return, realized they needed to add another vent, and so on...Needless to say NOTHING has changed expect the $3,000ish dollars missing from our account. House was still as hot as it was before they came. To be clear, money wasn't an issue. We wanted it cool in the house.Called another a/c place to see what they would say. Wanted to know if we were expecting something impossible...or what other suggestions they had because we were getting nowhere with BTAC. The other company gave us several suggestions and change a few things and that improved the air instantly.Contacted Bruce Thornton after speaking with the other company, to let them know what was said to us, to give them the opportunity to fix mistakes, give suggestions, or anything. We expected more pride in their work. Not for them to view us complaining because we wanted a discount on the bill. Which was not the case.It makes me sad that we wasted money that changed nothing. We should have got a second opinion, or maybe done more research before we gave them the go ahead. We were disappointed they weren't willing to fix mistakes and or even give more options to fix the a/c. It felt like they got their money and they were done with us. We were willing to pay for a new a/c unit, but were told we didn't need one, we needed to get the duct work changed. That is why it is even more upsetting, because we were going to give them more business, but because of this, we moved to another company.It is always good to get a second opinion. That is the lesson we learned through all this.read more
adam castro
adam castro
14:47 05 Aug 20
Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in... making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!read more
Jen S
Jen S
16:39 24 Jun 20
6/24/2020I had a sales person come out and he was friendly professional and knew what he was talking about.This... company is great they were one of the only companies to come and help with a new ac.read more
Lana Lane
Lana Lane
14:49 26 May 20
BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!
Erin W
Erin W
16:52 18 May 20
Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for... nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!read more
Leah Beikmann
Leah Beikmann
23:42 04 May 20
Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had... been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!read more
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128 Slaton Road
Lubbock, Texas 79404 

Phone

Phone: (806) 589-1014

State HVAC License: TACLA004417C
State Plumbing License: M35971

 

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