HVAC Lifetime Workmanship Guarantee

Bruce Thornton Air Conditioning Company History

Great HVAC services come from a company you can trust, and the most trustworthy companies in the industry are those that have been around for a long time. Over the last 50 years, we’ve grown tremendously as a business, and we’ve acquired valuable experience that we bring to every service visit.

HVAC Lifetime Workmanship Guarantee

Here at BTAC, our installations are backed by a lifetime workmanship guarantee to provide our clients with the proper value they rightfully deserve and should expect. An HVAC lifetime guarantee typically covers installation-related workmanship issues, ensuring that system components function correctly as originally installed without additional repair costs for labor defects.

Because of the care and attention to detail that BTAC’s installers provide, we can confidently include this guarantee for all systems we install.

If there are any problems with what we install that are due to faulty or insufficient workmanship, we will return and repair the workmanship defects at no cost to the customer.

Our Lifetime Workmanship Guarantee covers the following that were installed by us:

Metal ductwork and filter latches
Ductwork installations
Sheet metal straps, clamps, fasteners, hangers and connectors
Metal venting and chimney liners
PVC venting for ENERGY STAR rated equipment
Condensation drain piping, hangers, and fittings for ENERGY STAR equipment (not including condensate pump itself)
Gas piping and shut off valves
High-voltage electrical wiring, conduit, fittings, straps, clamps and terminal connectors
Low-voltage electrical wiring, wire nuts, straps, ties and connectors (excluding the thermostat itself)
Refrigerant piping & plumbing we install – guaranteed to be leak free
Equipment pads, stands, jacks and vibration devices
Our guarantee does not include the cost of gaining access to underground or other inaccessible piping

This Lifetime Workmanship Guarantee is yet another thing that sets us apart from our competition in providing our clients with additional value and peace of mind.

Should you ever have a situation covered by this guarantee, just call our office and we will gladly make it right for you.

Earning your complete satisfaction is our top priority. Call us if anyone in our staff — from office to sales to installation — has fallen short of this goal.

Why Choose BTAC?

We are your one-stop provider.

Our technicians and plumbers specialize in residential and commercial HVAC and plumbing installation, maintenance and repair along with water heaters, custom metal fabrication, refrigeration, mechanical contracting, commercial equipment and indoor air quality systems.

We are always at your service.

Heating, cooling and plumbing issues don’t respect anyone’s schedule, and we realize that repairs are an additional headache to somehow fit in. That’s why we’re available 24/7 to take care of emergency repairs. We’ll respond to your call quickly, assess the issue and get your essential system up and running right away.

We do up-front pricing.

There are no hidden fees or unexpected costs for an installation, service or repair job from BTAC. We’ll tell you up front exactly how much the project will cost, and we’ll stand by that price. We also offer financing and frequent specials.

We stand behind our work.

Because we use cutting-edge technology and hire only highly qualified technicians and plumbers, we know you’ll get the best service available when you call BTAC. That’s why we offer a 100 percent satisfaction guarantee.

806.806.BTAC - Call us today!

24-Hour Plumbing, Air Conditioning & Heating Repair

With more than 50 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.

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Why BTAC?

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We are your one-stop provider.



We are always at your service.



We’re highly qualified.



We do up-front pricing.



We stand behind our work.

HVAC Lifetime Workmanship Guarantee

What Customers Love About Us

      EXCELLENT  
   Based on 507 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Corey Wood 
 July 2, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Great experience! Called 3 companies before BTAC and they all told me it would be a couple of days. I called BTAC and they were here within the hour. Jeremy came out to look at our AC unit and was extremely professional. I admitted I knew nothing about HVAC units and he made sure to let me know step by step what was going on and what to look for in the future. Wonderful experience. They will always be my first call now.
  
 
      Posted on Google  
   
   Nathan Bond 
 June 2, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jeremy Washington fixed my A/C after hours in a professional and efficient manner.
  
 
      Posted on Google  
   
   Aby Howard 
 May 29, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jim was such a great person to work with! Michael installed our new unit and did a great job communicating the process with us! Thankful for the speedy service!
  
 
      Posted on Google  
   
   Brent Magers 
 May 26, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jeff, the plumber, and his helper, John, were fantastic about diagnosing and treating our plumbing issue. They quickly fixed our problem! Jeremy, the HVAC expert, was also quite good at formulating a rule-out diagnosis and was very cordial.
  
 
      Posted on Google  
   
   Michelle Linscomb 
 May 4, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jeff Davis helped us out with a two difficult faucet replacements and was great at showing and explaining his work. He was cheerful, cleaned up after himself and helped us know about discounts. Great experience!
  
 
      Posted on Google  
   
   JoAnn Long 
 April 24, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Jeff Davis went above and beyond to repair an issue with the hot water heater in our outbuilidng.  He worked with his excellent supervisor George to make sure the problem was correctly resolved and took the time to explain what was done in a way that we could follow as the customer.  Great job!
  
 
      Posted on Google  
   
   Ginger B 
 March 12, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend! Everything was handled quickly and professionally. Very impressed with the quality.
  
 
      Posted on Google  
   
   JoeD' Rushing 
 February 1, 2026
 
 
 Trustindex verifies that the original source of the review is Google. My go to guys when getting custom metal built! George always takes care of us!
  
 
      Posted on Google  
   
   Lary Gunset 
 October 3, 2025
 
 
 Trustindex verifies that the original source of the review is Google. Great service. Jeremy was honest, knowledgeable and fair.

Frequently Asked Questions

What does an HVAC workmanship warranty cover?

An HVAC workmanship warranty covers installation-related issues, including improper setup, faulty connections, or performance problems caused by technician error. This guarantee ensures your system operates efficiently and reliably, providing peace of mind and protecting your investment beyond standard manufacturer warranties.

How long do HVAC warranties last?

HVAC warranties vary by provider and manufacturer. Equipment warranties typically last 5 to 10 years, while extended or lifetime workmanship guarantees may cover installation for as long as the original customer owns the system. Coverage terms depend on the contractor and specific agreement.

Are labor costs included in HVAC warranties?

Labor costs are usually covered under workmanship warranties but not always included in manufacturer warranties. A comprehensive HVAC guarantee may cover both parts and labor, depending on the service agreement. Reviewing warranty terms ensures you understand the scope of coverage and potential savings.

Do warranties require maintenance?

Yes, most HVAC warranties require routine professional maintenance to remain valid. Regular servicing ensures optimal system performance and helps prevent premature failures. Failure to follow recommended maintenance schedules may void coverage, making annual inspections essential for long-term protection and efficiency.

How do I claim HVAC warranty service?

To claim HVAC warranty service, contact your service provider with proof of installation, warranty documentation, and a description of the issue. A technician will inspect the system to verify coverage and perform necessary repairs or replacements according to the warranty terms.

Is a workmanship guarantee transferable?

Transferability depends on the contractor’s policy. Some workmanship guarantees are transferable to new homeowners, while others apply only to the original purchaser. Reviewing the warranty agreement or consulting your HVAC provider helps clarify eligibility and any associated transfer conditions.