3 Qualities to Look For in an HVAC Specialist

Qualities to Look For

Are you in need of an HVAC technician to repair your system or perhaps install a new system in the Lubbock, Texas, area? If so, you might not know where to turn. When narrowing down HVAC specialists for your repair and maintenance issues, you should find someone who possesses the following qualities.

NATE Certified

One of the first things you should always ask is whether an HVAC professional is NATE-certified. NATE stands for North American Technician Excellence. The organization requires HVAC professionals to pass a number of exams in their chosen specialization before they can earn certification. It’s the premier qualifying agency for the industry, so any worker without recognition from this group is likely not up to par with the knowledge and skills required to repair your unit.


Just because an HVAC professional is certified by NATE, doesn’t mean he or she is qualified to work in your area. If an HVAC technician isn’t licensed with the state, then he is operating illegally and could get in big trouble. For example, in Texas, all HVAC contractors must be registered with the Texas Department of Licensing and Regulation. This requires them to take an exam, pay a registration fee, and follow all regulations as set down by the Air Conditioning and Refrigeration Contractors Advisory Board.

High Better Business Bureau Rating

You’ve found someone who is certified and licensed, so clearly, he knows his stuff. Now you want to know something about the company he owns or works for. The company’s Better Business Bureau (BBB) rating will give you a good idea. This is a ranking compiled by real customers’ reviews of the business. The top rating is A+ and the lowest rating is F. Numerous factors affect the rating, including complaints against the business, the business’s response to any complaints, and whether or not complaints were resolved.

One sure way to find all these qualities in an HVAC professional is to contact us at Bruce Thornton Air Conditioning. Our entire team is certified and licensed, and we are proud to maintain a steady A+ BBB rating. Give us a call today at 806-589-1014 for help with all your HVAC needs.

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Serving Areas

We are proud to offer service to all of Lubbock, TX and surrounding areas, including:

  • Abernathy
  • Amherst
  • Anton
  • Brownfield
  • Crosbyton
  • Dickens
  • Floydada
  • Hale Center
  • Idalou
  • Lamesa
  • Levelland
  • Littlefield
  • Lorenzo
  • Lubbock
  • Meadow
  • Morton
  • Muleshoe
  • New Deal
  • New Home
  • O’Donnell
  • Olton
  • Petersburg
  • Plainview
  • Post
  • Ralls
  • Ransom Canyon
  • Ropesville
  • Shallowater
  • Slaton
  • Smyer
  • Southland
  • Sundown
  • Tahoka
  • Tokio
  • Welch
  • Whiteface
  • Wilson
  • Wolfforth
  • Woodrow


(806) 589-1014 - Call us today!

24-Hour Plumbing, Air Conditioning & Heating Repair

With more than 50 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.


We are your one-stop provider.

We are always at your service.

We’re highly qualified.

We do up-front pricing.

We stand behind our work.

What Customers Love About Us

Michael Villarreal
Michael Villarreal
January 15, 2024
Had Tony come in (BROSIG'S Custom Taxidermy) he was fast,professional, friendly and informative. Got us back up and running
CM Livingston
CM Livingston
December 20, 2023
I am so thankful for BTAC and the guys they sent out to repair a major hot and cold water leak under our slab. They knew what they were doing, and were very professional and polite, and I might add compassionate. They are an asset to the company!
Jason Crites
Jason Crites
August 26, 2023
Joshua K is amazing he came out after hours and had a simple fix that got our AC fixed right away!
Rick Rodriguez
Rick Rodriguez
August 13, 2023
To the credit of BTAC and it's management, I had a frustrating experience with them on a call out for a problem with a blower motor. I made my opinion known and contacted them through email to express it. They responded, sent out new technicians and made it right. That doesn't happen very often these days, and it's good to see a company show it cares about that. If you call these folks to come out, and your experience is what you expected, let them know, they'll work with you. 👍
James Voyles
James Voyles
July 27, 2023
Luis was an incredible technician. Very professional and friendly! Can’t recommend him enough. Also prompt service, thanks for the help!
Cad Dunlap
Cad Dunlap
June 8, 2023
I'm new to the Lubbock area and Bruce Thornton Air Conditioning was the first company we called. They had someone at our house to help in an hour and the service man had our AC fixed in 30 minutes. Their customer service was great from the receptionist who answered the phone to the hvac professional who fixed our AC!
June 1, 2023
Luis was great. Fast, efficient and knowledgeable. Thank you!

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24-hour Emergency Service Available

Lubbock HVAC Professionals

Contact Us

Bruce Thornton Air Conditioning
128 Slaton Road
Lubbock, Texas 79404


Phone: (806) 589-1014

State HVAC License: TACLA00112807C
State Plumbing License: M40449

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Emergency Plumbing, A/C, & Refrigeration Repair Services in Lubbock, TX - Call Us Now!