Is Frost Nipping at Your Home Heat Pump? Why It’s Happening and What to Do

4 Simple Ways You Can Cut Cooling Costs in Your Home

Your heat pump may ice up in the winter; it’s common enough. Icing happens when the water in the outdoor air comes into contact with a surface that’s below its dew point, such as your heat pump condenser, and it condenses into water. The water freezes when the outdoor air is below freezing. While a slightly frosty heat pump condenser unit is to be expected, it’s not normal for it to be completely encased in ice. Complete encasement is a sign of a malfunctioning unit. The problem of an excessively frosty heat pump must be fixed as soon as possible to prevent high energy bills and damage to the unit.

Defrosting Cycle

A properly functioning heat pump condenser unit will have a defrost cycle to defrost the coils periodically. Defrosting ensures that the unit runs efficiently. When coils are covered in ice, they can’t transfer heat effectively. Different heat pump models have different ways of determining when to defrost. Some have controls with temperature sensors while others are mechanical.

What Causes a Frosty Heat Pump?

  • Snow or leaves blocking the outdoor coil could cause the airflow across them to be restricted, which will cause freezing up.
  • If the condenser platform is sinking, there’s nowhere for the ice to melt and drain. This results in water accumulating inside the unit.
  • Water from a leaking gutter dripping into the condenser unit can cause ice to accumulate and block the flow of air.
  • Mechanical or electronic defects such as a malfunctioning defrost control or timer, or a worn out motor could be the culprit.
  • Insufficient refrigerant charge or restricted refrigerant flow is another common cause of a frosty heat pump.

If you notice a frosty heat pump this season, contact Bruce Thornton Air Conditioning. Our HVAC experts know how to maintain and repair your heat pump. We’ve provided HVAC services to the South Plains area for more than 50 years and can ensure your home stays comfortable, even during the coldest months of the year.

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With more than 50 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.

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What Customers Love About Us

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Corey Wood
July 2, 2026
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Great experience! Called 3 companies before BTAC and they all told me it would be a couple of days. I called BTAC and they were here within the hour. Jeremy came out to look at our AC unit and was extremely professional. I admitted I knew nothing about HVAC units and he made sure to let me know step by step what was going on and what to look for in the future. Wonderful experience. They will always be my first call now.
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Nathan Bond
June 2, 2026
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Jeremy Washington fixed my A/C after hours in a professional and efficient manner.
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Aby Howard
May 29, 2026
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Jim was such a great person to work with! Michael installed our new unit and did a great job communicating the process with us! Thankful for the speedy service!
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Brent Magers
May 26, 2026
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Jeff, the plumber, and his helper, John, were fantastic about diagnosing and treating our plumbing issue. They quickly fixed our problem! Jeremy, the HVAC expert, was also quite good at formulating a rule-out diagnosis and was very cordial.
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Michelle Linscomb
May 4, 2026
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Jeff Davis helped us out with a two difficult faucet replacements and was great at showing and explaining his work. He was cheerful, cleaned up after himself and helped us know about discounts. Great experience!
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JoAnn Long
April 24, 2026
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Jeff Davis went above and beyond to repair an issue with the hot water heater in our outbuilidng. He worked with his excellent supervisor George to make sure the problem was correctly resolved and took the time to explain what was done in a way that we could follow as the customer. Great job!
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Ginger B
March 12, 2026
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Highly recommend! Everything was handled quickly and professionally. Very impressed with the quality.
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JoeD' Rushing
February 1, 2026
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My go to guys when getting custom metal built! George always takes care of us!
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Lary Gunset
October 3, 2025
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Great service. Jeremy was honest, knowledgeable and fair.

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Lubbock HVAC Professionals

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Bruce Thornton Air Conditioning
128 Slaton Road
Lubbock, Texas 79404

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Phone: 806-806-BTAC

State HVAC License: TACLA00112807C
State Plumbing License: M40449

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