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Had to call on a Saturday for after hour service. Robby with BTAC contacted us quickly and was at our home shortly there after. He was very professional and quite pleasant. He had the issue fixed within an hour of me calling. We are very pleased with the work and will definitely being using them in the future. Their after hour cost is a little higher (very little) than some other companies we called in town, but well worth it for the service you receive, the professionalism of their employees and the time you will save.read more
Katherine Wilkinson19:13 01 Jul 17Great service! They always respond timely and the servicemen are always kind. I highly recommend them!read more
Carolyn Curry16:40 10 Jul 17Excellent work replacing an HVAC unit. Everything was done in a professional manner. It was pricey but that is the nature of such things. Will definitely use BTAC in the future.read more
Patrick Edwards04:35 19 Jun 17BTAC promptly contacted me to schedule an appointment and showed up on time. The technicians that helped me were knowledgeable, thorough, and professional.read more
Bryan Hill20:53 24 May 17BTAC arrived at the appointed time and in 15 minutes took care of a problem another local company said would require breaking out slab to repair. Technicians were polite and knowledgeable. BTAC just made our week!!read more
Garett Nelson19:41 15 May 17This company is not only efficient and professional, but they are just good people. Every person I spoke to either on the phone or in person was nothing but kind, courteous, and caring. Definitely plan to have BTACs number in my phone for any future plumbing or HVAC needs! ?read more
Emily Johnston21:22 09 Mar 18Nate and Cooper were great. They were very helpful, professional, and knowledgeable. They explained everything and gave me a estimate of the cost prior to starting the work.read more
Adrienne Nichols21:37 09 Mar 18fast, friendly, and convenient. they were already on the property before we opene,waiting for me to get here to complete their job. i definitely recommend btacread more
ashley elias16:13 12 Mar 18BTAC staff have always been helpful and respectful and knowledgeable. Wouldn’t use any other serviceread more
David Jenkins15:58 13 Mar 18Fast and professional. Frank explained the issues in detail and quickly resolved them.
Brian Ischy19:49 14 Mar 18Very professional! I will use them again for any future issues. Highly recommend!
Kelsey Hobgood22:31 15 Mar 18BTAC did an excellent for me. Frank explained what they were doing and stayed to make sure the drain was working. Great service! I would definitely use you again and really appreciated Frank.read more
Brenda Moore16:26 16 Mar 18The two professionals who worked at our home today were most helpful, straightforwardly honest, and genuinely friendly. The final bill was exactly in line with their estimate. They worked diligently and accomplished all of the projects that we had requested done in a timely manner. They went above and beyond, as some of the repairs were more difficult than anticipated. I highly recommend this companyread more
Eric Fried15:15 17 Mar 18David was very quick in his response to the repair. He was able to fix our issue quickly and he seems very knowledgeable. We highly recommend BTAC! They have great service techs!!read more
Smartshark21 Smart16:56 21 Mar 18Robby was out promptly after our phone call to Bruce Thornton AC. He was friendly, very informative, gave options as to how the issue could be rectified and thorough with the work he performed at our business. We have used BT for years and consider them the only plumbing, heating and cooling company in town. Thanks Team Bruce Thornton for always being there when we need you. Keep up the excellent work!!!read more
Brent Stratt23:21 21 Mar 18Thank you BTAC for taking care of our Facility! Jeremy got us back up and running in no time. Very professional, kind and we appreciate his extensive knowledge and ability to fix our issue fast. Awesome customer service! You guys are the best!!read more
Nichole Gonzales18:19 23 Mar 18Customer service was very fast, and low cost even when ordering parts. Techs are very nice and knowledgeable about issues. We have used them in the past and consistently get taken care of. Ranges within our budget and time frame every time!read more
Jessi Riojas20:30 29 Mar 18This is the only company that you need to call!!! We experienced a water leak for the first Time in 11years in our home. One call to Bruce Thornton Air Conditioning and Robbie was on the scene with his knowledge and experience to locate where the leak originated from. Robbie and Carlos returned with all the tools and made the job look easy. They kept the house neat and clean and finished in record time. These men and this company alleviated our stress and worry. We cannot thank you enough!!!!read more
Kathy Herrell00:55 20 Apr 18BTAC made sure to get to my place even thought they were booked solid. The technician gave me an honest assessment and helped me choose the best and most sensible financial choice. My AC was working in no time!read more
Kurt Cereske23:24 11 May 18BTAC Plumbing tracked down my hidden water leak. They fixed it as quickly as possible. Frank kept me informed of what needed to happen + how it was repaired every step of the way. Every time I have used BTAC, I have received excellent service by pleasant, knowledgeable staff..read more
Karen Estes15:17 16 May 18Frank came out after hours and found a MESS. I had no clue how bad the leak was and was extremely worried. He put my mind and ease and made the process extremely easy. He stayed until the job was done and did great work.read more
Randy Gattis18:54 17 May 18Technicians did great job. They took the time to explain and show me every step and detail that was taking place. The service will be highly recommended . The technicians exceeded my expectations and will be requested same ones to return if ever needed.only regret is that I didn't remember their namesread more
david Moore20:25 29 May 18They’re busier than a long tail cat in a rocker room as the record heat started however provided same day help call with a pleasant attitude. So the review is : Reasonable cost, time sensitive and very professional service. Mega thanks to their time management as well as great service We be Happy Clients!!!read more
Caren Clemmons19:35 02 Jun 18Gerald and his entire crew were great! We very much appreciate all the hard work, attention to detail and clean up afterwards. Thank you so much!!read more
Stacey Zube15:49 08 Jun 18Wonderful service Carlos came over to help fix our AC. He was so nice and professional. He explained everything to me so I could understand. I definitely would recommend!read more
Brittani Wilkinson20:12 11 Jun 18Had a Great experience with these guys! They are courteous, professional, and keep you informed about what's going on! They were in and out and saved me alot of money!read more
Ben Foster15:02 20 Jun 18The guys that came Michael Z. and his partner were very professional and knowledgeable. They worked together as a team and got the job done in a timely manner. They were very respectful of my house and very neat. Thank you guys, I highly recommended you two and the company to my friends and family. Thanks again, Gutierrez Familyread more
Teresa Gutierrez22:19 26 Jun 18The technician that we had on this call was great. He made sure to explain everything very well n made sure i understood all of it. He also gave us tips on how to keep up the maintenance on our equipment so that it would run properly n efficient. We use BTAC for all our service calls.read more
Soledad Saenz22:57 28 Jun 18The ice machine at work went out and we tried for a week to get someone to come out and fix it. We called every day and it was always the same thing, "oh we will be there today, sorry we got busy." Fed up, we finally googled who could fix ice machines in Lubbock and found these guys. Friday at 4pm I called and asked for service Monday. Friday at 6:30pm David came on HIS time to fix our ice machine because next week he was going to be out so he wanted to take care of us before he left. I really appreciated him coming out and looking at our machine even though he did not have to. The customer service is outstanding! We will definitely be using them again in the future.read more
Emily Garrett00:13 30 Jun 18We only use Bruce Thornton because they are always fair and friendly! Love the family and crew. You guys are continuing to do a wonderful job that I’m sure Bruce would be very proud of! Thank you for making a stressful situation much better!read more
Nikki Brigham17:59 02 Jul 18Luis had my AC fixed and running in about 7 minutes - amazed at how quickly a tech was dispatched too after my call this morning. Huge blessing on such a hot day! He also checked on the warranty on the unit and took care of all of that for me and saved me some money there! Thanks for keeping us cool during this 100+ degree weather!read more
Jennifer17:58 19 Jul 18Very courteous and professional. Kept me in the loop on every step of the process. Never had to guess where they were in their work. Great job.read more
Matt Cole18:41 25 Jul 18Carlos met with me today and resolved the issue very quickly. He showed me what was wrong and gave me some tips on what to look for for future reference. He quickly installed the part that needed to be replaced and was very personable through the entirety of the installment. Would recommend Carlos to anyone!read more
Nathan Duzan21:32 01 Aug 18After coming home to a flooded bathroom and bedroom I didn't know what was doing on. Frank & Gerald were great! They not only fixed the immediate issue but helped us take steps to prevent any further problems with our plumbing. Will always recommend this company.read more
Dawn Williams14:38 16 Aug 18I've had a great experience with BTAC! Randy helped guide us through the process of replacing our old air conditioning system wonderfully! Everything was explained thoroughly from the beginning, and everyone I've dealt with has been extremely professional and helpful! Thank you!!read more
Whitney Pabst14:49 21 Aug 18This company understands customer service. The technicians are professional and respectful. They are knowledgeable and willing to explain anything that may cause a concern. The response time for major work is impressive and they completed the job quickly and efficiently. I would highly BTAC for any AC or plumbing work. You may find cheaper, but I doubt you will find better, and you will not get the same peace of mind.read more
Brent Wilks19:07 23 Aug 18Service techs were very knowledgeable and did an awesome job! They were efficient and also did awesome with informing me on what was the problem and how they were going to fix it!! My family and I really appreciate your service!!!read more
Gabriel Sifuentes16:43 01 Sep 18Any company is only as good as their employees and this one is awesome . Robby is the technican that comes to my house. He is very respectful, friendly and knowledgeable.. He explains what he is going to do and how. He educates myself on my unit. (What to look for, what to do if this or that happens). I WOULD RECOMMEND HIM TO EVERYONE and he works at BTAC.read more
Stacy Johnson01:03 31 Aug 18I have always been happy with BTAC. Today we had a water heater, 3 faucets and a few other plumbing needs taken care of. The guys were very professional and thorough while working in my home. They were happy to answer my questions and took the time to ensure everything was completed correctly and to my satisfaction! Thanks BTACread more
Lisa Tilson18:03 03 Oct 18Oscar and Robbi did a great job! They were very respectful and they know what they are doing. I highly reccommend them.read more
Jas Cane00:03 23 Oct 18I have used used BTAC a couple of times and have been very pleased with their services. They show you what the problem is and then explain fully how it needs to be repaired. Very professional and timely, too.read more
Deborah Keiter15:38 15 Nov 18We needed a plumbing repair at our office, they were prompt, efficient and cleaned up after the repair! Happy with their job performance.read more
Barbara Rieff22:26 14 Nov 18Rob and Oscar did a great job replacing the water heater and leaking valves. Communication was good, they worked quickly, and cleaned up the work area. Thanks for the good service guys!read more
B Rym02:45 21 Nov 18Great experience. I have worked with them on many different occasions and locations. Very respectful and knowledgeable.read more
Brad Davis22:20 26 Nov 18Outstanding service from Robbie and Oscar. Great work. Very courteous. Legit charges. Made a wonder experience from a bad situation. I will use BTAC every time and always Robbie and Oscar if available . Thanksread more
Howard Hill17:53 27 Nov 18Thanks to Luis for prompt, courteous & kind service. He was able to quickly and efficiently identify the problem with my heater. He had the part available on site and was able to get my heater up and running again in no time! Also provided me with a good summary of the job that was completed and good recommendations to keep my heating system running better.read more
Holly Matthews16:25 03 Dec 18Water pipes in well house froze during the recent snow storm. Had BTAC install a new water heater last year and was happy with their work. So, decided to call again. Excellent service, very knowledgeable and friendly tech also. Very satisfied.read more
Bill Haynie21:37 11 Dec 18Fast & friendly! I’m so happy with BTAC. They were able to come fix my heater the same day I called with my problem. The technician was totally upfront with me about the motor issue and fixed everything up within a couple of hours.read more
Haley21:51 14 Dec 18BTAC sent out two of the most knowledgeable plumbers I have ever dealt with and they were very professional at anything that was done. I would rate them 150 on a scale of 1-100. It's nice to know that there are still SOME good quality companies around. Thank you BTAC for all of my needs and your great employeesread more
Alexander Gumula20:53 19 Dec 18We had a hot water line "slab leak" in our home, which BTAC located, and corrected in an amazingly efficient, effective, and professional manner. In all phases from assessment, plan proposal, execution, to cleanup these guys did a great job of getting our problem resolved. Gerald and Jeremy did an excellent job of managing all phases of the work, supported by a number of others at various phases to completion...outstanding group of professionals at BTAC. We highly recommend them and thank them.read more
gaylon simmons14:02 28 Dec 18With the joy if purchasing my first home also came with frustration when I learned my ac unit was bad. So searching for months on a good company who wasn't going to over charge me and take care of my needs, a load was taken off my shoulders when Bruce Thornton made their way out of town to my house and set me up with a remarkable deal and had all the qualities I was looking for. I would definitely be recommending them for all your ac needs.read more
AMANDA PESINA02:16 11 Jan 19Thanks for taking GOOD CARE of us! City of Lubbock sent us a letter requiring a sprinkler system test. We called BTAC and they scheduled their service tech, Raul Martinez, who arrived WHEN HE SAID HE WOULD and worked on the frosty morning to test the system. When he finished, he came to the door, we paid with a credit card and got our receipt by email immediately. BTAC files the paperwork - and we were all done! Thank you for making this a simple process! Great people - good service.read more
Dalton Jantzen14:55 25 Jan 19Excellent service! Oscar, the technician who came to rescue our sink, was fast, courteous, and explained everything he was doing so I’d have some idea how to handle the backup in the future. 10/10, would use again!read more
Katherine Hall17:25 05 Feb 19I had just a great experience with Bruce Thornton Air Conditioning! They fixed my shower after having so many different companies come out and work on it! Very happy!!read more
Lexi Ellison21:04 12 Feb 19David White was friendly and quickly provided whole system replace/upgrade estimates. Looking forward to using BTAC to do the job when my 38 year old system finally says “no more”.read more
Shelton Shivers19:55 11 Mar 19The staff at BTAC is exceptional! Louis and Joe came to fix my AC unit and were extremely helpful. I would highly recommend this company!read more
Allyson Montgomery16:52 14 Mar 19Luis was great! He took his time to thoroughly explain to me the processes and costs of what he was doing. He also politly spoke to my husband over the phone. Luis showed me the leak and suggested I get a new air conditioner. He put my name in for Tammy to call me to set me up an appt. She called with in an hour. Thanks for the awesome service Luis:)read more
Brandy Locke16:51 29 Mar 19We live in Midland and getting good service at a fair rate is next to impossible. Bruce Thornton not only gave us the best deal but drove from Lubbock to provide outstanding service. The techs that came to the house were professional, explained changes they were making, answered all my questions and made sure that everything was clean and put back in it's place..they even cleaned up some wiring that no longer was connected to anything in order to make the area look neater and cleaner..I would definitely recommend this company for all your needs...most importantly..they are honest and reliable. Sindy McLain, Midlandread more
Sindy Mclain01:17 12 Apr 19Great service? Technician was very professional and polite. Informed me of the problem, gave me a accurate estimate and did the repair in a timely manner. Highly recommend them for all servicesread more
Andy Mears23:17 16 Apr 19BTAC provides excellent service and professionalism. Oscar made sure everything was working properly and was available at a moment’s notice. Thank you for everything!read more
Nickelynn Bays15:37 25 Apr 19I contacted them first although I thought they will be calling me first since I got their services through Home Depot. Buts it’s already a few days and I haven’t heard from them. But after that everything went smooth. The company is very thorough in inspecting my AC to find out what is wrong. The person who fixed my AC was very professional , courteous and keeps you informed of what’s going on.read more
Leni Alejo12:39 27 Apr 19Luis and Bryson arrived at my home to access the AC . Both gentlemen were very professional and we honest and upfront about my issues and cost to me. They arrived in a clean vehicle and were very professional. i would HIGHLY recommend them and BTAC!read more
BRANDE1 NIDY14:00 03 May 19This is a complete turnaround much for the better in that a serviceman came and fixed up everything. We are enjoying much to our relief a working air conditioner.read more
Abel Soto23:52 18 May 19I have used BTAC repeatedly and I always get quick, professional service. They are consistent friendly and helpful.read more
Will Potocki15:34 30 May 19It was late evening when Robbie arrived and he went right to work fixing the issue. He was here for about an hour and fixed the clog in the pipe and all works fine now. Robbie was professional the entire time he was here and was respectful to me and my son. I highly recommend Robbie for your plumbing problems. Thank you BTACread more
Claudia Weaver04:21 04 Jun 19Came out and got us hooked up with an all new unit! Got it all done in a day.. Ran into a snag and called everyone they could to get it fixed and keep us away from sweating all weekend!read more
Valentino Barela22:10 10 Jun 19Great customer service and very helpful. Would recommend anyone to use them as they responded to the call as quick as they could and the technician, David, was awesome.read more
Patrick Galyon00:56 20 Jun 19I highly recommend BTAC for all your AC and heating needs. They truly deserve 10 stars in my opinion. We received excellent service from Randy Gattis, the Comfort Consultant, to the extremely hardworking Nicholas and Ryan who worked tirelessly to install our new unit. These folks are true professionals.read more
Sylvia Martinez16:26 27 Jun 19Great experience. The technicians were awesome and prompt with their job. Very professional work crew. Reasonable rates. Would definitely recommend and use this company again.read more
Liza Perez13:54 28 Jun 19Called at 2pm on a Friday. David and his supervisor came out and fixed our AC within and hour. They did a great job and explained everything along the way. Thank you both!read more
k galyean00:29 29 Jun 19Quick service and knowledgeable techs. Oscar and Frank came out and got my plumbing problems taken care of right away. Definitely recommend!!read more
Sara Hindman14:26 02 Jul 19AC went out during the night, and we used the online messaging system at 11 PM. They fit us in the next day by sending somebody out at nearly 9 PM, when other companies had a two-day wait at least. So glad we didn't have to have another hot night of sleep. Joe looked at the unit and immediately knew what was wrong, and he had it fixed and running in less than 30 minutes. Highly recommended.read more
Derek Fleming14:46 11 Jul 19Our ac went out and we didn’t call until 2 in the afternoon. Joe was here a little after 7 and got us fixed up. We are very appreciative and always have had good experiences with this company!read more
Susan01:05 17 Jul 19Our tech explained everything he was doing and walked us through the his trouble shooting process. He was prompt and had our ac up and running very quickly. He also double checked all the components to make sure the unit would keep running.read more
gerald sutton17:11 21 Jul 19Oscar and Robbie did great work! From start to finish, they were very informative and professional. Highly recommended!read more
Libby Ware21:36 25 Jul 19Johnny and the Chicago Bears fan 🙄 (not holding his taste in football teams against him) are absolutely outstanding and dedicated to their job; in addition, they are professional. Certainly the best plumbing experience I have had in years..... Thank you! SKOL VIKINGS! Ericread more
Eric Irvine14:41 03 Aug 19Josh did a great job!! Was very knowledgeable and would recommend him to anyone. Will sure use Bruce Thornton again!!read more
Mark Surface23:12 17 Aug 19Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!read more
Leah Beikmann23:42 04 May 20Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!read more
Erin W16:52 18 May 20Very professional and friendly! Definitely recommend!
Kaylei Schoonover16:32 19 May 20BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!read more
Lana Lane14:49 26 May 206/24/2020 I had a sales person come out and he was friendly professional and knew what he was talking about. This company is great they were one of the only companies to come and help with a new ac.read more
Jen S16:39 24 Jun 20We had been trying for a week to get someone out to our home, we live out in the country but no one would show up. Called BTAC this morning and Luis Leos showed up and fixed our problem. Thank you!!!!read more
Lisa Perkins23:15 01 Jul 20Technician was very helpful in explaining exactly what the problem was and what would need to be done to fix it. Very professional and courteous. I have used BTAC before and will definitely use them againread more
Linda Davis14:26 28 Jul 20Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!read more
adam castro14:47 05 Aug 20Good friendly staff as soon as you walk in and that's cause I was just putting an app.
Tonito Adame/Sanchez jr16:49 21 Sep 20Had a great experience with BTAC as a first time customer. We needed a leak repaired and quickly because we could not get the shutoff valve turned off so we had to turn off the main. They were able to come the same day and get us set up. Was a little surprised by the cost, but plumbing is usually not cheap.read more
Jeremy Cares22:06 16 Jan 19
State HVAC license: TACLA004417C
State Plumbing license: M35971