7 Questions to Ask Your HVAC Contractor

HVAC Contractor

Choosing the right HVAC system for your Abernathy, Texas, home plays a crucial role in eliminating hot and cold spots and keeping energy bills to a minimum. In addition to choosing the best heating and cooling unit, selecting a quality HVAC contractor to perform the installation, repairs, and maintenance is equally as important. Asking questions relating to experience and references can help you choose a contractor that maximizes your HVAC energy efficiency and money savings. Here’s a look at seven questions to ask an HVAC contractor to ensure you pick the right one.

Where Can I View Your Reviews and References?

Today’s industry-leading HVAC companies have an online presence. In addition to having reviews on their websites, you can usually search for reviews by doing a Google search. Simply type in the company’s name in the Google search box and press enter. The company’s business profile will appear along with a section that reads Reviews. You can click on the reviews to read through previous and current customers’ experiences with the HVAC contractor. Look for reviews that highlight how the contractor helped the customer save money.

What Services Do You Provide?

Most HVAC contractors provide an assortment of basic services such as heating and air installation, repair, and maintenance. Some offer additional services such as geothermal, refrigeration, duct cleaning, commercial HVAC, and indoor air quality inspections. Choosing a contractor that specializes in a diverse range of HVAC services is particularly ideal because the company can help you achieve maximum indoor comfort and energy savings.

What Certifications Do Your Technicians Have?

Do you want someone working on your HVAC system that has no formal training in heating and air conditioning? Of course you don’t, and that’s exactly why you should ask about the company’s training standards. They don’t necessarily have to possess a degree from a university, but having formal training or certification in heating, ventilation, and air conditioning will ensure the technicians perform high-quality services that save you money by increasing HVAC efficiency.

How Long Have You Been in Business?

Training and certification are important, but experience is crucial when working on HVAC systems. You want a contractor that has worked on numerous cases like yours. This allows you to feel confident knowing the company can help you extend the life of your HVAC system, save you money, and optimize your unit’s energy efficiency. Although all HVAC businesses aren’t going to have 60-plus years of experience, you should choose one where the technicians have significant experience.

Do You Offer Different Maintenance Programs?

Finding a contractor that offers different maintenance agreements allows you to choose a plan that best fits your needs. Since no two homes are the same, it only makes sense that you’ll need a maintenance agreement that tailors to your unique needs and preferences. Make sure to ask about these agreements and whether they are customizable. The goal is to sign up for a maintenance plan that focuses on inspecting your home’s HVAC system at least twice a year for worn and damaged parts, followed by making the necessary repairs.

Will My Home’s Current Setup Work for a New HVAC System?

Knowing whether your home’s current duct system is sufficient for a new HVAC system is paramount to saving money, achieving good indoor comfort, and extending the life of the new unit. A qualified contractor can inspect the existing duct system for damage and leaks and tell you whether its condition will work with the new system.

What Types of Systems Do You Offer?

A good HVAC contractor will stay up to date on the latest HVAC technology and offer advanced systems that significantly increase heating and cooling efficiency. When you upgrade to a newer and more efficient system, you’ll enjoy savings on your energy bills and an extended life span for your HVAC unit.

Contact Bruce Thornton Air Conditioning at 806-589-1014 today to speak with a qualified HVAC contractor. We can help you save money by improving your home’s heating and cooling efficiency.

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Serving Areas

We are proud to offer service to all of Lubbock, TX and surrounding areas, including:

  • Abernathy
  • Amherst
  • Anton
  • Brownfield
  • Crosbyton
  • Dickens
  • Floydada
  • Hale Center
  • Idalou
  • Lamesa
  • Levelland
  • Littlefield
  • Lorenzo
  • Lubbock
  • Meadow
  • Morton
  • Muleshoe
  • New Deal
  • New Home
  • O’Donnell
  • Olton
  • Petersburg
  • Plainview
  • Post
  • Ralls
  • Ransom Canyon
  • Ropesville
  • Shallowater
  • Slaton
  • Smyer
  • Southland
  • Sundown
  • Tahoka
  • Tokio
  • Welch
  • Whiteface
  • Wilson
  • Wolfforth
  • Woodrow

 

(806) 589-1014 - Call us for a FREE consultation!

24-Hour Plumbing, Air Conditioning & Heating Repair

With more than 45 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.

Why BTAC?

We are your one-stop provider.

We are always at your service.

We’re highly qualified.

We do up-front pricing.

We stand behind our work.

What Customers Love About Us

Bruce Thornton Air Conditioning
4.8
Based on 368 reviews
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Cathy Morton
Cathy Morton
01:07 07 Nov 20
We cannot thank Frank and his crew enough for taking care of us today. We had been without gas for 6 days waiting to... have a new line installed. We talked to Frank yesterday and they were here at 8:30 this morning. They were available all day until the line was installed, City code officer was here and Atmos turned the gas back on. Then Frank made sure all was working well. We certainly will recommend BTAC to all we know! Thank you!read more
Douglas Mires
Douglas Mires
21:29 14 Oct 20
Prompt, clean, efficient, friendly and kept me informed on what he was doing.
S. Wayne Osborne
S. Wayne Osborne
19:32 08 Oct 20
BTAC installed a mini split heat/ac system in my workshop. I am initially very pleased with their sales and... installation, and the system they installed. The Daitec system is built in Houston so it is a made in USA product. It was expensive but should prove to be worth the price.read more
Angela Dixon
Angela Dixon
15:59 09 Sep 20
Confused how this company has so many stars and yet, we have had nothing issues. Salesman came out and told us how to... fix our issues. Suggested some changes in duct work would improve the flow of air to far bedroom and the whole house. His words were "it will feel like a meat locker". That never happened. (But come on, we live in Texas, "meat locker" was a little extreme and our exceptions weren't that high!! We at lest wanted the house to stay at 70 unlike 75-80+.) We also knew the unit was old and we expected to replace the whole unit. He said we didn't need one and doing the duct work would be enough to improve the cold air.After the work was done, we realized NO air was flowing in one of our sons room. The room was RIGHT by the ac unit. Had to call them and wait 3 plus days, for them to attach the air duct to his room. (because they didn't do it the first time, even AFTER walking through the house to double check everything). They had to come adjust/fix things three times. They put the wrong size return, realized they needed to add another vent, and so on...Needless to say NOTHING has changed expect the $3,000ish dollars missing from our account. House was still as hot as it was before they came. To be clear, money wasn't an issue. We wanted it cool in the house.Called another a/c place to see what they would say. Wanted to know if we were expecting something impossible...or what other suggestions they had because we were getting nowhere with BTAC. The other company gave us several suggestions and change a few things and that improved the air instantly.Contacted Bruce Thornton after speaking with the other company, to let them know what was said to us, to give them the opportunity to fix mistakes, give suggestions, or anything. We expected more pride in their work. Not for them to view us complaining because we wanted a discount on the bill. Which was not the case.It makes me sad that we wasted money that changed nothing. We should have got a second opinion, or maybe done more research before we gave them the go ahead. We were disappointed they weren't willing to fix mistakes and or even give more options to fix the a/c. It felt like they got their money and they were done with us. We were willing to pay for a new a/c unit, but were told we didn't need one, we needed to get the duct work changed. That is why it is even more upsetting, because we were going to give them more business, but because of this, we moved to another company.It is always good to get a second opinion. That is the lesson we learned through all this.read more
adam castro
adam castro
14:47 05 Aug 20
Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in... making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!read more
Jen S
Jen S
16:39 24 Jun 20
6/24/2020I had a sales person come out and he was friendly professional and knew what he was talking about.This... company is great they were one of the only companies to come and help with a new ac.read more
Lana Lane
Lana Lane
14:49 26 May 20
BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!
Erin W
Erin W
16:52 18 May 20
Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for... nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!read more
Leah Beikmann
Leah Beikmann
23:42 04 May 20
Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had... been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!read more
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128 Slaton Road
Lubbock, Texas 79404 

Phone

Phone: (806) 589-1014

State HVAC License: TACLA004417C
State Plumbing License: M35971

 

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