7 Questions to Ask Your HVAC Contractor

HVAC Contractor

Choosing the right HVAC system for your Abernathy, Texas, home plays a crucial role in eliminating hot and cold spots and keeping energy bills to a minimum. In addition to choosing the best heating and cooling unit, selecting a quality HVAC contractor to perform the installation, repairs, and maintenance is equally as important. Asking questions relating to experience and references can help you choose a contractor that maximizes your HVAC energy efficiency and money savings. Here’s a look at seven questions to ask an HVAC contractor to ensure you pick the right one.

Where Can I View Your Reviews and References?

Today’s industry-leading HVAC companies have an online presence. In addition to having reviews on their websites, you can usually search for reviews by doing a Google search. Simply type in the company’s name in the Google search box and press enter. The company’s business profile will appear along with a section that reads Reviews. You can click on the reviews to read through previous and current customers’ experiences with the HVAC contractor. Look for reviews that highlight how the contractor helped the customer save money.

What Services Do You Provide?

Most HVAC contractors provide an assortment of basic services such as heating and air installation, repair, and maintenance. Some offer additional services such as geothermal, refrigeration, duct cleaning, commercial HVAC, and indoor air quality inspections. Choosing a contractor that specializes in a diverse range of HVAC services is particularly ideal because the company can help you achieve maximum indoor comfort and energy savings.

What Certifications Do Your Technicians Have?

Do you want someone working on your HVAC system that has no formal training in heating and air conditioning? Of course you don’t, and that’s exactly why you should ask about the company’s training standards. They don’t necessarily have to possess a degree from a university, but having formal training or certification in heating, ventilation, and air conditioning will ensure the technicians perform high-quality services that save you money by increasing HVAC efficiency.

How Long Have You Been in Business?

Training and certification are important, but experience is crucial when working on HVAC systems. You want a contractor that has worked on numerous cases like yours. This allows you to feel confident knowing the company can help you extend the life of your HVAC system, save you money, and optimize your unit’s energy efficiency. Although all HVAC businesses aren’t going to have 60-plus years of experience, you should choose one where the technicians have significant experience.

Do You Offer Different Maintenance Programs?

Finding a contractor that offers different maintenance agreements allows you to choose a plan that best fits your needs. Since no two homes are the same, it only makes sense that you’ll need a maintenance agreement that tailors to your unique needs and preferences. Make sure to ask about these agreements and whether they are customizable. The goal is to sign up for a maintenance plan that focuses on inspecting your home’s HVAC system at least twice a year for worn and damaged parts, followed by making the necessary repairs.

Will My Home’s Current Setup Work for a New HVAC System?

Knowing whether your home’s current duct system is sufficient for a new HVAC system is paramount to saving money, achieving good indoor comfort, and extending the life of the new unit. A qualified contractor can inspect the existing duct system for damage and leaks and tell you whether its condition will work with the new system.

What Types of Systems Do You Offer?

A good HVAC contractor will stay up to date on the latest HVAC technology and offer advanced systems that significantly increase heating and cooling efficiency. When you upgrade to a newer and more efficient system, you’ll enjoy savings on your energy bills and an extended life span for your HVAC unit.

Contact Bruce Thornton Air Conditioning at 806-589-1014 today to speak with a qualified HVAC contractor. We can help you save money by improving your home’s heating and cooling efficiency.

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Serving Areas

We are proud to offer service to all of Lubbock, TX and surrounding areas, including:

  • Abernathy
  • Amherst
  • Anton
  • Brownfield
  • Crosbyton
  • Dickens
  • Floydada
  • Hale Center
  • Idalou
  • Lamesa
  • Levelland
  • Littlefield
  • Lorenzo
  • Lubbock
  • Meadow
  • Morton
  • Muleshoe
  • New Deal
  • New Home
  • O’Donnell
  • Olton
  • Petersburg
  • Plainview
  • Post
  • Ralls
  • Ransom Canyon
  • Ropesville
  • Shallowater
  • Slaton
  • Smyer
  • Southland
  • Sundown
  • Tahoka
  • Tokio
  • Welch
  • Whiteface
  • Wilson
  • Wolfforth
  • Woodrow


(806) 589-1014 - Call us today!

24-Hour Plumbing, Air Conditioning & Heating Repair

With more than 50 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.


We are your one-stop provider.

We are always at your service.

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We do up-front pricing.

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What Customers Love About Us

Michael Villarreal
Michael Villarreal
January 15, 2024
Had Tony come in (BROSIG'S Custom Taxidermy) he was fast,professional, friendly and informative. Got us back up and running
CM Livingston
CM Livingston
December 20, 2023
I am so thankful for BTAC and the guys they sent out to repair a major hot and cold water leak under our slab. They knew what they were doing, and were very professional and polite, and I might add compassionate. They are an asset to the company!
Jason Crites
Jason Crites
August 26, 2023
Joshua K is amazing he came out after hours and had a simple fix that got our AC fixed right away!
Rick Rodriguez
Rick Rodriguez
August 13, 2023
To the credit of BTAC and it's management, I had a frustrating experience with them on a call out for a problem with a blower motor. I made my opinion known and contacted them through email to express it. They responded, sent out new technicians and made it right. That doesn't happen very often these days, and it's good to see a company show it cares about that. If you call these folks to come out, and your experience is what you expected, let them know, they'll work with you. 👍
James Voyles
James Voyles
July 27, 2023
Luis was an incredible technician. Very professional and friendly! Can’t recommend him enough. Also prompt service, thanks for the help!
Cad Dunlap
Cad Dunlap
June 8, 2023
I'm new to the Lubbock area and Bruce Thornton Air Conditioning was the first company we called. They had someone at our house to help in an hour and the service man had our AC fixed in 30 minutes. Their customer service was great from the receptionist who answered the phone to the hvac professional who fixed our AC!
June 1, 2023
Luis was great. Fast, efficient and knowledgeable. Thank you!

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Bruce Thornton Air Conditioning
128 Slaton Road
Lubbock, Texas 79404


Phone: (806) 589-1014

State HVAC License: TACLA00112807C
State Plumbing License: M40449

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