5 Steps to Take in an Air Conditioning Emergency

ac repair

When your air conditioner suddenly stops working during the worst heat wave of the summer, you want an immediate response to your problem, even if it occurs on a night or weekend. To avoid panicking and to bring your issue to a speedy resolution, take these five steps in any air conditioning emergency in Lubbock, Texas.

Examine Your Air Filter

As an air filter accumulates dust and debris, the air conditioner must work harder to cool your home. If the filter becomes too clogged, your AC cannot do its job, so you might experience a lack of cool air coming from the vents. You might notice that the outside unit runs, but the inside unit never comes on at all, or you’ll hear the blower but feel no cold air.

Since the air filter is the easiest fix for a faulty air conditioner, check it first. It helps to keep a supply of fresh filters on hand so you can change it out in an emergency. If the filter looks clogged, replace it with a new one and test your air conditioner. If you start to feel cold air, you’ve solved the problem.

Check the Breakers

If the power goes out or a power surge occurs, your air conditioner’s breaker might trip without your knowledge. Locate your breaker box and make sure all the levers point in the correct direction. The breaker serves as a safety control device that shuts off power to an appliance so it doesn’t suffer damage from electric current.

Only reset your breaker one time. If it continues to trip after you start running the unit again, there’s something wrong with your air conditioner and you need an HVAC professional’s assistance.

Look for Signs of Refrigerant Leaks

Without an HVAC professional, you cannot discern for sure whether you have a refrigerant leak. However, some tell-tale signs point in that direction, such as ice buildup on the exterior pipes or a minimal amount of cool air coming from the vents. If you notice these issues, tell your HVAC technician so he or she can quickly diagnose the problem.

A refrigerant leak requires expert attention. Don’t call a local handyman to simply top off the R-22 refrigerant levels because it will not fix the problem. Instead, your HVAC technician needs to find and address the source of the leak. You don’t want to waste refrigerant or expose your family to decreases in indoor air quality from R-22 exposure.

Call the Professionals

Many HVAC companies offer emergency service to families who experience air conditioning problems outside of normal business hours. Regardless of whether you want to book an emergency visit, call your HVAC company right away to schedule an appointment. Knowing when to expect relief will help you cope with the situation.

Tell the person who answers the phone what you have observed with your air conditioner. Provide him or her with essential details, such as what you might have done to rectify the problem and any history of trouble with your HVAC system over the last few months. If you offer this information up front, your technician will arrive with all the equipment necessary to address the issue.

Prepare Your Home

In addition to scheduling a service call, prepare your home to deal with the decrease in cool air. Turn on ceiling fans in rooms you or your family members occupy and close your window treatments to prevent the sun’s rays from heating up your house.

If you suspect your air conditioner might pose a danger, turn it off completely. Do not attempt to run the AC just in case it happens to return to working order. Instead, keep plenty of cold drinks on hand and run a dehumidifier if you have one. Table, floor, and box fans can also cool down your environment.

An air conditioning emergency can inspire panic among homeowners, but if you stay calm and contact a professional right away, you won’t have to deal with the inconvenience for long. If you’re experiencing trouble with your air conditioner, give us a call at 806-589-1014 to schedule a service visit.

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Serving Areas

We are proud to offer service to all of Lubbock, TX and surrounding areas, including:

  • Abernathy
  • Amherst
  • Anton
  • Brownfield
  • Crosbyton
  • Dickens
  • Floydada
  • Hale Center
  • Idalou
  • Lamesa
  • Levelland
  • Littlefield
  • Lorenzo
  • Lubbock
  • Meadow
  • Morton
  • Muleshoe
  • New Deal
  • New Home
  • O’Donnell
  • Olton
  • Petersburg
  • Plainview
  • Post
  • Ralls
  • Ransom Canyon
  • Ropesville
  • Shallowater
  • Slaton
  • Smyer
  • Southland
  • Sundown
  • Tahoka
  • Tokio
  • Welch
  • Whiteface
  • Wilson
  • Wolfforth
  • Woodrow


(806) 589-1014 - Call us today!

24-Hour Plumbing, Air Conditioning & Heating Repair

With more than 50 years’ experience providing heating, ventilation and air conditioning services for residential and commercial customers, we at Bruce Thornton Air Conditioning are proud to be the South Plains TX area’s comfort specialists. We specialize in system replacement, preventive maintenance and repair, all with the goal of keeping your heating, cooling, refrigeration and plumbing systems functioning at maximum efficiency.


We are your one-stop provider.

We are always at your service.

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What Customers Love About Us

Michael Villarreal
Michael Villarreal
January 15, 2024
Had Tony come in (BROSIG'S Custom Taxidermy) he was fast,professional, friendly and informative. Got us back up and running
CM Livingston
CM Livingston
December 20, 2023
I am so thankful for BTAC and the guys they sent out to repair a major hot and cold water leak under our slab. They knew what they were doing, and were very professional and polite, and I might add compassionate. They are an asset to the company!
Jason Crites
Jason Crites
August 26, 2023
Joshua K is amazing he came out after hours and had a simple fix that got our AC fixed right away!
Rick Rodriguez
Rick Rodriguez
August 13, 2023
To the credit of BTAC and it's management, I had a frustrating experience with them on a call out for a problem with a blower motor. I made my opinion known and contacted them through email to express it. They responded, sent out new technicians and made it right. That doesn't happen very often these days, and it's good to see a company show it cares about that. If you call these folks to come out, and your experience is what you expected, let them know, they'll work with you. 👍
James Voyles
James Voyles
July 27, 2023
Luis was an incredible technician. Very professional and friendly! Can’t recommend him enough. Also prompt service, thanks for the help!
Cad Dunlap
Cad Dunlap
June 8, 2023
I'm new to the Lubbock area and Bruce Thornton Air Conditioning was the first company we called. They had someone at our house to help in an hour and the service man had our AC fixed in 30 minutes. Their customer service was great from the receptionist who answered the phone to the hvac professional who fixed our AC!
June 1, 2023
Luis was great. Fast, efficient and knowledgeable. Thank you!

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Lubbock HVAC Professionals

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Bruce Thornton Air Conditioning
128 Slaton Road
Lubbock, Texas 79404


Phone: (806) 589-1014

State HVAC License: TACLA00112807C
State Plumbing License: M40449

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