Our Most Recent Reviews
We would love for you to give us a positive review if you had a great experience using us.
Google Rating
Katherine Wilkinson
19:13 01 Jul 17
Had to call on a Saturday for after hour service. Robby with BTAC contacted us quickly and was at our home shortly there after. He was very professional and quite pleasant. He had the issue fixed within an hour of me calling. We are very pleased with the work and will definitely being using them in the future. Their after hour cost is a little higher (very little) than some other companies we called in town, but well worth it for the service you receive, the professionalism of their employees and the time you will save.
Carolyn Curry
16:40 10 Jul 17
Great service! They always respond timely and the servicemen are always kind. I highly recommend them!
Patrick Edwards
04:35 19 Jun 17
Excellent work replacing an HVAC unit. Everything was done in a professional manner. It was pricey but that is the nature of such things. Will definitely use BTAC in the future.
Bryan Hill
20:53 24 May 17
BTAC promptly contacted me to schedule an appointment and showed up on time. The technicians that helped me were knowledgeable, thorough, and professional.
Garett Nelson
19:41 15 May 17
BTAC arrived at the appointed time and in 15 minutes took care of a problem another local company said would require breaking out slab to repair. Technicians were polite and knowledgeable. BTAC just made our week!!
Leo Sandoval
12:19 24 Feb 18
I have been a customer of BTAC for a little over a year and have been treated okay. I have a rental house in Lubbock and have counted on their services up until this month. I had set up my rental on a preventative maintenance plan for 149.00 a year which basically includes a discount on call outs and service. In reality its 149.00 for them to change my air filter and come up with other things to repair. They would usually call me prior to going to my rental and call me PRIOR to doing any repairs since I would be responsible for paying for the repair so that I could authorize the charge. Well this past month, they called me to see if I wanted to renew my preventative maintenance plan, which I told them I did not want. According to Lori at BTAC, the front desk person called me again and wanted to schedule another air filter change so believing it was my final maintenance on the already paid plan I told them to go ahead and call the tenant to schedule the air filter change. Knowing I had already declined the preventative maintenance renewal....she renewed it. The technician went to my rental and changed my filter and found something wrong at the house and no one called me to authorize the repair. The repair was just done and a bill send to me without letting me know something was wrong. Now I have a bill for 149.00 on a preventative maintenance plan I never wanted renewed, and another bill for 51.00 for a part I never knew needed to be repaired. I called BTAC and spoke with Lori to voice my concern and of course she was uncompassionate and a "Yes Ma'am" company person defending the decisions of the person that renewed the preventative maintenance plan and the technician that performed the unauthorized repairs. After speaking to her, she told me she would check with the manager to see what could be done and their solution was to removed the preventative maintenance plan and bill me at a higher rate for the service call and bill me at a higher rate for the repair. Oh and after checking the price of the part they replaced at the "discounted rate" the part is listed at less than 30.00 and my "discounted rate" was 51.00. I will definitely NEVER utilize this company again other than now since I am stuck paying for another year of preventative maintenance on something I never authorized. This company has very bad customer service and bad business practices. Beware and look elsewhere if you don't want to get tricked and stuck with a bill.
Emily Johnston
21:22 09 Mar 18
This company is not only efficient and professional, but they are just good people. Every person I spoke to either on the phone or in person was nothing but kind, courteous, and caring. Definitely plan to have BTACs number in my phone for any future plumbing or HVAC needs! ?
Adrienne Nichols
21:37 09 Mar 18
Nate and Cooper were great. They were very helpful, professional, and knowledgeable. They explained everything and gave me a estimate of the cost prior to starting the work.
ashley elias
16:13 12 Mar 18
fast, friendly, and convenient. they were already on the property before we opene,waiting for me to get here to complete their job. i definitely recommend btac
David Jenkins
15:58 13 Mar 18
BTAC staff have always been helpful and respectful and knowledgeable. Wouldn’t use any other service
Brian Ischy
19:49 14 Mar 18
Fast and professional. Frank explained the issues in detail and quickly resolved them.
Kelsey Hobgood
22:31 15 Mar 18
Very professional! I will use them again for any future issues. Highly recommend!
Brenda Moore
16:26 16 Mar 18
BTAC did an excellent for me. Frank explained what they were doing and stayed to make sure the drain was working. Great service! I would definitely use you again and really appreciated Frank.
Eric Fried
15:15 17 Mar 18
The two professionals who worked at our home today were most helpful, straightforwardly honest, and genuinely friendly. The final bill was exactly in line with their estimate. They worked diligently and accomplished all of the projects that we had requested done in a timely manner. They went above and beyond, as some of the repairs were more difficult than anticipated. I highly recommend this company
Smartshark21 Smart
16:56 21 Mar 18
David was very quick in his response to the repair. He was able to fix our issue quickly and he seems very knowledgeable. We highly recommend BTAC! They have great service techs!!
Brent Stratt
23:21 21 Mar 18
Robby was out promptly after our phone call to Bruce Thornton AC. He was friendly, very informative, gave options as to how the issue could be rectified and thorough with the work he performed at our business. We have used BT for years and consider them the only plumbing, heating and cooling company in town. Thanks Team Bruce Thornton for always being there when we need you. Keep up the excellent work!!!
Nichole Gonzales
18:19 23 Mar 18
Thank you BTAC for taking care of our Facility! Jeremy got us back up and running in no time. Very professional, kind and we appreciate his extensive knowledge and ability to fix our issue fast. Awesome customer service! You guys are the best!!
Jessi Riojas
20:30 29 Mar 18
Customer service was very fast, and low cost even when ordering parts. Techs are very nice and knowledgeable about issues. We have used them in the past and consistently get taken care of. Ranges within our budget and time frame every time!
The Shelter God's Safe House
05:07 17 Apr 18
The heater they installed has not worked properly since day one. They have been called out 5 times in 30 days. No paperwork was left or mailed. I live in Dallas and contract through Home Depot for my mother's house. They came out again for the 6th time. Hope it's solved. Mr. Jeff explained the possible problem. We will see. Home Depot hasn't been much help. If heater fails again, Home Depot is going to hear from me again because it has to be a defect which is not the installer's fault.
Kathy Herrell
00:55 20 Apr 18
This is the only company that you need to call!!! We experienced a water leak for the first Time in 11years in our home. One call to Bruce Thornton Air Conditioning and Robbie was on the scene with his knowledge and experience to locate where the leak originated from. Robbie and Carlos returned with all the tools and made the job look easy. They kept the house neat and clean and finished in record time. These men and this company alleviated our stress and worry. We cannot thank you enough!!!!
Kurt Cereske
23:24 11 May 18
BTAC made sure to get to my place even thought they were booked solid. The technician gave me an honest assessment and helped me choose the best and most sensible financial choice. My AC was working in no time!
Karen Estes
15:17 16 May 18
BTAC Plumbing tracked down my hidden water leak. They fixed it as quickly as possible.Frank kept me informed of what needed to happen + how it was repaired every step of the way.Every time I have used BTAC, I have received excellent service by pleasant, knowledgeable staff..
Randy Gattis
18:54 17 May 18
Frank came out after hours and found a MESS. I had no clue how bad the leak was and was extremely worried. He put my mind and ease and made the process extremely easy. He stayed until the job was done and did great work.
david Moore
20:25 29 May 18
Technicians did great job. They took the time to explain and show me every step and detail that was taking place. The service will be highly recommended . The technicians exceeded my expectations and will be requested same ones to return if ever needed.only regret is that I didn't remember their names
Caren Clemmons
19:35 02 Jun 18
They’re busier than a long tail cat in a rocker room as the record heat started however provided same day help call with a pleasant attitude. So the review is : Reasonable cost, time sensitive and very professional service. Mega thanks to their time management as well as great service We be Happy Clients!!!
Stacey Zube
15:49 08 Jun 18
Gerald and his entire crew were great! We very much appreciate all the hard work, attention to detail and clean up afterwards. Thank you so much!!
Brittani Wilkinson
20:12 11 Jun 18
Wonderful service Carlos came over to help fix our AC. He was so nice and professional. He explained everything to me so I could understand. I definitely would recommend!
Ben Foster
15:02 20 Jun 18
Had a Great experience with these guys! They are courteous, professional, and keep you informed about what's going on! They were in and out and saved me alot of money!
Teresa Gutierrez
22:19 26 Jun 18
The guys that came Michael Z. and his partner were very professional and knowledgeable. They worked together as a team and got the job done in a timely manner. They were very respectful of my house and very neat. Thank you guys, I highly recommended you two and the company to my friends and family. Thanks again, Gutierrez Family
Soledad Saenz
22:57 28 Jun 18
The technician that we had on this call was great. He made sure to explain everything very well n made sure i understood all of it. He also gave us tips on how to keep up the maintenance on our equipment so that it would run properly n efficient. We use BTAC for all our service calls.
Emily Garrett
00:13 30 Jun 18
The ice machine at work went out and we tried for a week to get someone to come out and fix it. We called every day and it was always the same thing, "oh we will be there today, sorry we got busy." Fed up, we finally googled who could fix ice machines in Lubbock and found these guys. Friday at 4pm I called and asked for service Monday. Friday at 6:30pm David came on HIS time to fix our ice machine because next week he was going to be out so he wanted to take care of us before he left. I really appreciated him coming out and looking at our machine even though he did not have to. The customer service is outstanding! We will definitely be using them again in the future.
Nikki Brigham
17:59 02 Jul 18
We only use Bruce Thornton because they are always fair and friendly! Love the family and crew. You guys are continuing to do a wonderful job that I’m sure Bruce would be very proud of! Thank you for making a stressful situation much better!
pillowvision
17:34 17 Jul 18
DO NOT USE THIS COMPANYTheir work speaks for itself (see attached photo). I called them out to install a Window AC for my elderly mother and AFTER the work was done they informed us they didn't have the proper tools to seal the open area's surrounding the unit. When I called to speak to the manager she was a complete ______ and pretty much just told us we where screwed. I wish I had researched other AC installers in the area. Don't make the same mistake I did that cost me almost $150.
Jennifer
17:58 19 Jul 18
Luis had my AC fixed and running in about 7 minutes - amazed at how quickly a tech was dispatched too after my call this morning. Huge blessing on such a hot day! He also checked on the warranty on the unit and took care of all of that for me and saved me some money there! Thanks for keeping us cool during this 100+ degree weather!
Matt Cole
18:41 25 Jul 18
Very courteous and professional. Kept me in the loop on every step of the process. Never had to guess where they were in their work. Great job.
Nathan Duzan
21:32 01 Aug 18
Carlos met with me today and resolved the issue very quickly. He showed me what was wrong and gave me some tips on what to look for for future reference. He quickly installed the part that needed to be replaced and was very personable through the entirety of the installment. Would recommend Carlos to anyone!
Dawn Williams
14:38 16 Aug 18
After coming home to a flooded bathroom and bedroom I didn't know what was doing on. Frank & Gerald were great! They not only fixed the immediate issue but helped us take steps to prevent any further problems with our plumbing. Will always recommend this company.
Whitney Pabst
14:49 21 Aug 18
I've had a great experience with BTAC! Randy helped guide us through the process of replacing our old air conditioning system wonderfully! Everything was explained thoroughly from the beginning, and everyone I've dealt with has been extremely professional and helpful! Thank you!!
Brent Wilks
19:07 23 Aug 18
This company understands customer service. The technicians are professional and respectful. They are knowledgeable and willing to explain anything that may cause a concern. The response time for major work is impressive and they completed the job quickly and efficiently. I would highly BTAC for any AC or plumbing work. You may find cheaper, but I doubt you will find better, and you will not get the same peace of mind.
Gabriel Sifuentes
16:43 01 Sep 18
Service techs were very knowledgeable and did an awesome job! They were efficient and also did awesome with informing me on what was the problem and how they were going to fix it!! My family and I really appreciate your service!!!
Stacy Johnson
01:03 31 Aug 18
Any company is only as good as their employees and this one is awesome . Robby is the technican that comes to my house. He is very respectful, friendly and knowledgeable.. He explains what he is going to do and how. He educates myself on my unit. (What to look for, what to do if this or that happens). I WOULD RECOMMEND HIM TO EVERYONE and he works at BTAC.
Lisa Tilson
18:03 03 Oct 18
I have always been happy with BTAC. Today we had a water heater, 3 faucets and a few other plumbing needs taken care of. The guys were very professional and thorough while working in my home. They were happy to answer my questions and took the time to ensure everything was completed correctly and to my satisfaction! Thanks BTAC
Jas Cane
00:03 23 Oct 18
Oscar and Robbi did a great job! They were very respectful and they know what they are doing. I highly reccommend them.
Deborah Keiter
15:38 15 Nov 18
I have used used BTAC a couple of times and have been very pleased with their services. They show you what the problem is and then explain fully how it needs to be repaired. Very professional and timely, too.
Barbara Rieff
22:26 14 Nov 18
We needed a plumbing repair at our office, they were prompt, efficient and cleaned up after the repair! Happy with their job performance.
B Rym
02:45 21 Nov 18
Rob and Oscar did a great job replacing the water heater and leaking valves. Communication was good, they worked quickly, and cleaned up the work area. Thanks for the good service guys!
Brad Davis
22:20 26 Nov 18
Great experience. I have worked with them on many different occasions and locations. Very respectful and knowledgeable.
Howard Hill
17:53 27 Nov 18
Outstanding service from Robbie and Oscar. Great work. Very courteous. Legit charges. Made a wonder experience from a bad situation. I will use BTAC every time and always Robbie and Oscar if available . Thanks
Holly Matthews
16:25 03 Dec 18
Thanks to Luis for prompt, courteous & kind service. He was able to quickly and efficiently identify the problem with my heater. He had the part available on site and was able to get my heater up and running again in no time! Also provided me with a good summary of the job that was completed and good recommendations to keep my heating system running better.
Bill Haynie
21:37 11 Dec 18
Water pipes in well house froze during the recent snow storm. Had BTAC install a new water heater last year and was happy with their work. So, decided to call again. Excellent service, very knowledgeable and friendly tech also. Very satisfied.
Haley
21:51 14 Dec 18
Fast & friendly! I’m so happy with BTAC. They were able to come fix my heater the same day I called with my problem. The technician was totally upfront with me about the motor issue and fixed everything up within a couple of hours.
Alexander Gumula
20:53 19 Dec 18
BTAC sent out two of the most knowledgeable plumbers I have ever dealt with and they were very professional at anything that was done. I would rate them 150 on a scale of 1-100. It's nice to know that there are still SOME good quality companies around. Thank you BTAC for all of my needs and your great employees
gaylon simmons
14:02 28 Dec 18
We had a hot water line "slab leak" in our home, which BTAC located, and corrected in an amazingly efficient, effective, and professional manner. In all phases from assessment, plan proposal, execution, to cleanup these guys did a great job of getting our problem resolved. Gerald and Jeremy did an excellent job of managing all phases of the work, supported by a number of others at various phases to completion...outstanding group of professionals at BTAC. We highly recommend them and thank them.
AMANDA PESINA
02:16 11 Jan 19
With the joy if purchasing my first home also came with frustration when I learned my ac unit was bad. So searching for months on a good company who wasn't going to over charge me and take care of my needs, a load was taken off my shoulders when Bruce Thornton made their way out of town to my house and set me up with a remarkable deal and had all the qualities I was looking for. I would definitely be recommending them for all your ac needs.
Jeremy Cares
22:06 16 Jan 19
Had a great experience with BTAC as a first time customer. We needed a leak repaired and quickly because we could not get the shutoff valve turned off so we had to turn off the main. They were able to come the same day and get us set up. Was a little surprised by the cost, but plumbing is usually not cheap.
Dalton Jantzen
14:55 25 Jan 19
Thanks for taking GOOD CARE of us! City of Lubbock sent us a letter requiring a sprinkler system test. We called BTAC and they scheduled their service tech, Raul Martinez, who arrived WHEN HE SAID HE WOULD and worked on the frosty morning to test the system.When he finished, he came to the door, we paid with a credit card and got our receipt by email immediately. BTAC files the paperwork - and we were all done!Thank you for making this a simple process! Great people - good service.
Katherine Hall
17:25 05 Feb 19
Excellent service! Oscar, the technician who came to rescue our sink, was fast, courteous, and explained everything he was doing so I’d have some idea how to handle the backup in the future. 10/10, would use again!
Lexi Ellison
21:04 12 Feb 19
I had just a great experience with Bruce Thornton Air Conditioning! They fixed my shower after having so many different companies come out and work on it! Very happy!!
Shelton Shivers
19:55 11 Mar 19
David White was friendly and quickly provided whole system replace/upgrade estimates. Looking forward to using BTAC to do the job when my 38 year old system finally says “no more”.
Allyson Montgomery
16:52 14 Mar 19
The staff at BTAC is exceptional! Louis and Joe came to fix my AC unit and were extremely helpful. I would highly recommend this company!
Brandy Locke
16:51 29 Mar 19
Luis was great! He took his time to thoroughly explain to me the processes and costs of what he was doing. He also politly spoke to my husband over the phone. Luis showed me the leak and suggested I get a new air conditioner. He put my name in for Tammy to call me to set me up an appt. She called with in an hour. Thanks for the awesome service Luis:)
Sindy Mclain
01:17 12 Apr 19
We live in Midland and getting good service at a fair rate is next to impossible. Bruce Thornton not only gave us the best deal but drove from Lubbock to provide outstanding service.The techs that came to the house were professional, explained changes they were making, answered all my questions and made sure that everything was clean and put back in it's place..they even cleaned up some wiring that no longer was connected to anything in order to make the area look neater and cleaner..I would definitely recommend this company for all your needs...most importantly..they are honest and reliable.Sindy McLain, Midland
Andy Mears
23:17 16 Apr 19
Great service? Technician was very professional and polite. Informed me of the problem, gave me a accurate estimate and did the repair in a timely manner. Highly recommend them for all services
Nickelynn Bays
15:37 25 Apr 19
BTAC provides excellent service and professionalism. Oscar made sure everything was working properly and was available at a moment’s notice. Thank you for everything!
Leni Alejo
12:39 27 Apr 19
I contacted them first although I thought they will be calling me first since I got their services through Home Depot. Buts it’s already a few days and I haven’t heard from them. But after that everything went smooth. The company is very thorough in inspecting my AC to find out what is wrong. The person who fixed my AC was very professional , courteous and keeps you informed of what’s going on.
BRANDE1 NIDY
14:00 03 May 19
Luis and Bryson arrived at my home to access the AC . Both gentlemen were very professional and we honest and upfront about my issues and cost to me. They arrived in a clean vehicle and were very professional. i would HIGHLY recommend them and BTAC!
Abel Soto
23:52 18 May 19
This is a complete turnaround much for the better in that a serviceman came and fixed up everything. We are enjoying much to our relief a working air conditioner.
Will Potocki
15:34 30 May 19
I have used BTAC repeatedly and I always get quick, professional service. They are consistent friendly and helpful.
Claudia Weaver
04:21 04 Jun 19
It was late evening when Robbie arrived and he went right to work fixing the issue. He was here for about an hour and fixed the clog in the pipe and all works fine now. Robbie was professional the entire time he was here and was respectful to me and my son. I highly recommend Robbie for your plumbing problems. Thank you BTAC
Valentino Barela
22:10 10 Jun 19
Came out and got us hooked up with an all new unit! Got it all done in a day.. Ran into a snag and called everyone they could to get it fixed and keep us away from sweating all weekend!
Patrick Galyon
00:56 20 Jun 19
Great customer service and very helpful. Would recommend anyone to use them as they responded to the call as quick as they could and the technician, David, was awesome.
Sylvia Martinez
16:26 27 Jun 19
I highly recommend BTAC for all your AC and heating needs. They truly deserve 10 stars in my opinion. We received excellent service from Randy Gattis, the Comfort Consultant, to the extremely hardworking Nicholas and Ryan who worked tirelessly to install our new unit. These folks are true professionals.
Liza Perez
13:54 28 Jun 19
Great experience. The technicians were awesome and prompt with their job. Very professional work crew. Reasonable rates. Would definitely recommend and use this company again.
k galyean
00:29 29 Jun 19
Called at 2pm on a Friday. David and his supervisor came out and fixed our AC within and hour. They did a great job and explained everything along the way. Thank you both!
Sara Hindman
14:26 02 Jul 19
Quick service and knowledgeable techs. Oscar and Frank came out and got my plumbing problems taken care of right away. Definitely recommend!!
Derek Fleming
14:46 11 Jul 19
AC went out during the night, and we used the online messaging system at 11 PM. They fit us in the next day by sending somebody out at nearly 9 PM, when other companies had a two-day wait at least. So glad we didn't have to have another hot night of sleep. Joe looked at the unit and immediately knew what was wrong, and he had it fixed and running in less than 30 minutes. Highly recommended.
Susan
01:05 17 Jul 19
Our ac went out and we didn’t call until 2 in the afternoon. Joe was here a little after 7 and got us fixed up. We are very appreciative and always have had good experiences with this company!
gerald sutton
17:11 21 Jul 19
Our tech explained everything he was doing and walked us through the his trouble shooting process. He was prompt and had our ac up and running very quickly. He also double checked all the components to make sure the unit would keep running.
Libby Ware
21:36 25 Jul 19
Oscar and Robbie did great work! From start to finish, they were very informative and professional. Highly recommended!
Eric Irvine
14:41 03 Aug 19
Johnny and the Chicago Bears fan 🙄 (not holding his taste in football teams against him) are absolutely outstanding and dedicated to their job; in addition, they are professional. Certainly the best plumbing experience I have had in years..... Thank you! SKOL VIKINGS! Eric
Mark Surface
23:12 17 Aug 19
Josh did a great job!! Was very knowledgeable and would recommend him to anyone. Will sure use Bruce Thornton again!!
meredith ware
23:14 19 Feb 20
Started in December - Feb 17 ACTUALLY installed correct unit left parents without heat or AC at Christmas! Still not calibrated correctly. Sales Manager calls to collect payment Feb 19 still not correctly installed
Obi Wonkonobi_55
15:17 02 May 20
Gave me a estimate of 6000 dollars to replace a total ac unit furnace and coil equipment was 2400 dollars so they were charging me 3600 in labor unbelievable
Leah Beikmann
23:42 04 May 20
Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!
Erin W
16:52 18 May 20
Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!
Lana Lane
14:49 26 May 20
BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!
Jen S
16:39 24 Jun 20
6/24/2020 I had a sales person come out and he was friendly professional and knew what he was talking about.This company is great they were one of the only companies to come and help with a new ac.
Lisa Perkins
23:15 01 Jul 20
We had been trying for a week to get someone out to our home, we live out in the country but no one would show up. Called BTAC this morning and Luis Leos showed up and fixed our problem. Thank you!!!!
State HVAC license: TACLA004417C
State Plumbing license: M35971