Our Most Recent Reviews
We would love for you to give us a positive review if you had a great experience using us.
Google Rating
Katherine Wilkinson
19:13 01 Jul 17
Had to call on a Saturday for after hour service. Robby with BTAC contacted us quickly and was at our home shortly there after. He was very professional and quite pleasant. He had the issue fixed within an hour of me calling. We are very pleased with the work and will definitely being using them in the future. Their after hour cost is a little higher (very little) than some other companies we called in town, but well worth it for the service you receive, the professionalism of their employees and the time you will save.
Carolyn Curry
16:40 10 Jul 17
Great service! They always respond timely and the servicemen are always kind. I highly recommend them!
Patrick Edwards
04:35 19 Jun 17
Excellent work replacing an HVAC unit. Everything was done in a professional manner. It was pricey but that is the nature of such things. Will definitely use BTAC in the future.
Bryan Hill
20:53 24 May 17
BTAC promptly contacted me to schedule an appointment and showed up on time. The technicians that helped me were knowledgeable, thorough, and professional.
Garett Nelson
19:41 15 May 17
BTAC arrived at the appointed time and in 15 minutes took care of a problem another local company said would require breaking out slab to repair. Technicians were polite and knowledgeable. BTAC just made our week!!
Leo Sandoval
12:19 24 Feb 18
I have been a customer of BTAC for a little over a year and have been treated okay. I have a rental house in Lubbock and have counted on their services up until this month. I had set up my rental on a preventative maintenance plan for 149.00 a year which basically includes a discount on call outs and service. In reality its 149.00 for them to change my air filter and come up with other things to repair. They would usually call me prior to going to my rental and call me PRIOR to doing any repairs since I would be responsible for paying for the repair so that I could authorize the charge. Well this past month, they called me to see if I wanted to renew my preventative maintenance plan, which I told them I did not want. According to Lori at BTAC, the front desk person called me again and wanted to schedule another air filter change so believing it was my final maintenance on the already paid plan I told them to go ahead and call the tenant to schedule the air filter change. Knowing I had already declined the preventative maintenance renewal....she renewed it. The technician went to my rental and changed my filter and found something wrong at the house and no one called me to authorize the repair. The repair was just done and a bill send to me without letting me know something was wrong. Now I have a bill for 149.00 on a preventative maintenance plan I never wanted renewed, and another bill for 51.00 for a part I never knew needed to be repaired. I called BTAC and spoke with Lori to voice my concern and of course she was uncompassionate and a "Yes Ma'am" company person defending the decisions of the person that renewed the preventative maintenance plan and the technician that performed the unauthorized repairs. After speaking to her, she told me she would check with the manager to see what could be done and their solution was to removed the preventative maintenance plan and bill me at a higher rate for the service call and bill me at a higher rate for the repair. Oh and after checking the price of the part they replaced at the "discounted rate" the part is listed at less than 30.00 and my "discounted rate" was 51.00. I will definitely NEVER utilize this company again other than now since I am stuck paying for another year of preventative maintenance on something I never authorized. This company has very bad customer service and bad business practices. Beware and look elsewhere if you don't want to get tricked and stuck with a bill.
Emily Johnston
21:22 09 Mar 18
This company is not only efficient and professional, but they are just good people. Every person I spoke to either on the phone or in person was nothing but kind, courteous, and caring. Definitely plan to have BTACs number in my phone for any future plumbing or HVAC needs! 💙
Adrienne Nichols
21:37 09 Mar 18
Nate and Cooper were great. They were very helpful, professional, and knowledgeable. They explained everything and gave me a estimate of the cost prior to starting the work.
ashley elias
16:13 12 Mar 18
fast, friendly, and convenient. they were already on the property before we opene,waiting for me to get here to complete their job. i definitely recommend btac
David Jenkins
15:58 13 Mar 18
BTAC staff have always been helpful and respectful and knowledgeable. Wouldn’t use any other service
Brian Ischy
19:49 14 Mar 18
Fast and professional. Frank explained the issues in detail and quickly resolved them.
Kelsey Hobgood
22:31 15 Mar 18
Very professional! I will use them again for any future issues. Highly recommend!
Brenda Moore
16:26 16 Mar 18
BTAC did an excellent for me. Frank explained what they were doing and stayed to make sure the drain was working. Great service! I would definitely use you again and really appreciated Frank.
Eric Fried
15:15 17 Mar 18
The two professionals who worked at our home today were most helpful, straightforwardly honest, and genuinely friendly. The final bill was exactly in line with their estimate. They worked diligently and accomplished all of the projects that we had requested done in a timely manner. They went above and beyond, as some of the repairs were more difficult than anticipated. I highly recommend this company
Smartshark21 Smart
16:56 21 Mar 18
David was very quick in his response to the repair. He was able to fix our issue quickly and he seems very knowledgeable. We highly recommend BTAC! They have great service techs!!
Brent Stratt
23:21 21 Mar 18
Robby was out promptly after our phone call to Bruce Thornton AC. He was friendly, very informative, gave options as to how the issue could be rectified and thorough with the work he performed at our business. We have used BT for years and consider them the only plumbing, heating and cooling company in town. Thanks Team Bruce Thornton for always being there when we need you. Keep up the excellent work!!!
Nichole Gonzales
18:19 23 Mar 18
Thank you BTAC for taking care of our Facility! Jeremy got us back up and running in no time. Very professional, kind and we appreciate his extensive knowledge and ability to fix our issue fast. Awesome customer service! You guys are the best!!
Jessi Riojas
20:30 29 Mar 18
Customer service was very fast, and low cost even when ordering parts. Techs are very nice and knowledgeable about issues. We have used them in the past and consistently get taken care of. Ranges within our budget and time frame every time!
The Shelter God's Safe House
05:07 17 Apr 18
The heater they installed has not worked properly since day one. They have been called out 5 times in 30 days. No paperwork was left or mailed. I live in Dallas and contract through Home Depot for my mother's house. They came out again for the 6th time. Hope it's solved. Mr. Jeff explained the possible problem. We will see. Home Depot hasn't been much help. If heater fails again, Home Depot is going to hear from me again because it has to be a defect which is not the installer's fault.
Kathy Herrell
00:55 20 Apr 18
This is the only company that you need to call!!! We experienced a water leak for the first Time in 11years in our home. One call to Bruce Thornton Air Conditioning and Robbie was on the scene with his knowledge and experience to locate where the leak originated from. Robbie and Carlos returned with all the tools and made the job look easy. They kept the house neat and clean and finished in record time. These men and this company alleviated our stress and worry. We cannot thank you enough!!!!
Kurt Cereske
23:24 11 May 18
BTAC made sure to get to my place even thought they were booked solid. The technician gave me an honest assessment and helped me choose the best and most sensible financial choice. My AC was working in no time!
Karen Estes
15:17 16 May 18
BTAC Plumbing tracked down my hidden water leak. They fixed it as quickly as possible.Frank kept me informed of what needed to happen + how it was repaired every step of the way.Every time I have used BTAC, I have received excellent service by pleasant, knowledgeable staff..
Randy Gattis
18:54 17 May 18
Frank came out after hours and found a MESS. I had no clue how bad the leak was and was extremely worried. He put my mind and ease and made the process extremely easy. He stayed until the job was done and did great work.
david Moore
20:25 29 May 18
Technicians did great job. They took the time to explain and show me every step and detail that was taking place. The service will be highly recommended . The technicians exceeded my expectations and will be requested same ones to return if ever needed.only regret is that I didn't remember their names
Caren Clemmons
19:35 02 Jun 18
They’re busier than a long tail cat in a rocker room as the record heat started however provided same day help call with a pleasant attitude. So the review is : Reasonable cost, time sensitive and very professional service. Mega thanks to their time management as well as great service We be Happy Clients!!!
Stacey Zube
15:49 08 Jun 18
Gerald and his entire crew were great! We very much appreciate all the hard work, attention to detail and clean up afterwards. Thank you so much!!
Brittani Wilkinson
20:12 11 Jun 18
Wonderful service Carlos came over to help fix our AC. He was so nice and professional. He explained everything to me so I could understand. I definitely would recommend!
Ben Foster
15:02 20 Jun 18
Had a Great experience with these guys! They are courteous, professional, and keep you informed about what's going on! They were in and out and saved me alot of money!
Teresa Gutierrez
22:19 26 Jun 18
The guys that came Michael Z. and his partner were very professional and knowledgeable. They worked together as a team and got the job done in a timely manner. They were very respectful of my house and very neat. Thank you guys, I highly recommended you two and the company to my friends and family. Thanks again, Gutierrez Family
Soledad Saenz
22:57 28 Jun 18
The technician that we had on this call was great. He made sure to explain everything very well n made sure i understood all of it. He also gave us tips on how to keep up the maintenance on our equipment so that it would run properly n efficient. We use BTAC for all our service calls.
Emily Garrett
00:13 30 Jun 18
The ice machine at work went out and we tried for a week to get someone to come out and fix it. We called every day and it was always the same thing, "oh we will be there today, sorry we got busy." Fed up, we finally googled who could fix ice machines in Lubbock and found these guys. Friday at 4pm I called and asked for service Monday. Friday at 6:30pm David came on HIS time to fix our ice machine because next week he was going to be out so he wanted to take care of us before he left. I really appreciated him coming out and looking at our machine even though he did not have to. The customer service is outstanding! We will definitely be using them again in the future.
Nikki Brigham
17:59 02 Jul 18
We only use Bruce Thornton because they are always fair and friendly! Love the family and crew. You guys are continuing to do a wonderful job that I’m sure Bruce would be very proud of! Thank you for making a stressful situation much better!
pillowvision
17:34 17 Jul 18
DO NOT USE THIS COMPANYTheir work speaks for itself (see attached photo). I called them out to install a Window AC for my elderly mother and AFTER the work was done they informed us they didn't have the proper tools to seal the open area's surrounding the unit. When I called to speak to the manager she was a complete ______ and pretty much just told us we where screwed. I wish I had researched other AC installers in the area. Don't make the same mistake I did that cost me almost $150.
Jennifer
17:58 19 Jul 18
Luis had my AC fixed and running in about 7 minutes - amazed at how quickly a tech was dispatched too after my call this morning. Huge blessing on such a hot day! He also checked on the warranty on the unit and took care of all of that for me and saved me some money there! Thanks for keeping us cool during this 100+ degree weather!
Matt Cole
18:41 25 Jul 18
Very courteous and professional. Kept me in the loop on every step of the process. Never had to guess where they were in their work. Great job.
Nathan Duzan
21:32 01 Aug 18
Carlos met with me today and resolved the issue very quickly. He showed me what was wrong and gave me some tips on what to look for for future reference. He quickly installed the part that needed to be replaced and was very personable through the entirety of the installment. Would recommend Carlos to anyone!
Dawn Williams
14:38 16 Aug 18
After coming home to a flooded bathroom and bedroom I didn't know what was doing on. Frank & Gerald were great! They not only fixed the immediate issue but helped us take steps to prevent any further problems with our plumbing. Will always recommend this company.
Whitney Pabst
14:49 21 Aug 18
I've had a great experience with BTAC! Randy helped guide us through the process of replacing our old air conditioning system wonderfully! Everything was explained thoroughly from the beginning, and everyone I've dealt with has been extremely professional and helpful! Thank you!!
Brent Wilks
19:07 23 Aug 18
This company understands customer service. The technicians are professional and respectful. They are knowledgeable and willing to explain anything that may cause a concern. The response time for major work is impressive and they completed the job quickly and efficiently. I would highly BTAC for any AC or plumbing work. You may find cheaper, but I doubt you will find better, and you will not get the same peace of mind.
Gabriel Sifuentes
16:43 01 Sep 18
Service techs were very knowledgeable and did an awesome job! They were efficient and also did awesome with informing me on what was the problem and how they were going to fix it!! My family and I really appreciate your service!!!
Stacy Johnson
01:03 31 Aug 18
Any company is only as good as their employees and this one is awesome . Robby is the technican that comes to my house. He is very respectful, friendly and knowledgeable.. He explains what he is going to do and how. He educates myself on my unit. (What to look for, what to do if this or that happens). I WOULD RECOMMEND HIM TO EVERYONE and he works at BTAC.
Lisa Tilson
18:03 03 Oct 18
I have always been happy with BTAC. Today we had a water heater, 3 faucets and a few other plumbing needs taken care of. The guys were very professional and thorough while working in my home. They were happy to answer my questions and took the time to ensure everything was completed correctly and to my satisfaction! Thanks BTAC
State HVAC license: TACLA004417C
State Plumbing license: M35971